Customer Banking Team Leader
Vor 5 Tagen
Customer Banking Team Leader - RockhamptonYour main priority as the leader of our Stockland Rockhampton Branch is to lead and assist your team while raising the profile of our branch through community involvement, demonstrated team management, and leadership abilities in order to support the Bank's sales and customer service objectives.Key Responsibilities:Coordinate with our exciting and revamped L&D processes and empower your team to grow through various avenues of training and implementation of staff development plans.Lead by example and build relationships with your customers through meaningful conversations.Drive strong team morale, resolve conflicts, form solid, committed teams, and make difficult decisions when necessary.Demonstrate a dedicated approach with enthusiastic and quality outbound calls when engaging with all clientele – 'it's the small things that make us different.'Promote and expand Auswide Bank's community profile by contributing creative marketing ideas and strategies, in conjunction with your Area Manager.About You:As well as having excellent and effective problem-solving, time management, and communication skills, you will also be required to:Have proven experience leading a service-driven team within the Financial Services sector.Model the approachability and down-to-earth nature of a professional leader.Be passionate about understanding our customers and providing exceptional customer service.Have experience motivating a team with a focus on interpersonal skills.About Our Benefits:Four weeks annual leave plus one Wellness Day per financial quarter for all eligible staff.Two special volunteer paid days per year for eligible staff who wish to volunteer and support the community.Paid Parental Leave for all eligible primary and secondary caregivers.Employee Assistance Program (EAP) and various Health & Wellbeing programs.Bank Staff Share Plan options and Years of Service Recognition program.An extensive range of discounts and benefits associated with the Bank's financial products.Discounts with various business partners.A complete range of generously subsidised corporate uniforms.About Auswide Bank:Established in 1966, Auswide Bank's mission has been to provide a convenient, high-quality alternative to the big banks and to put customers first. Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth, and access banking and financial services - making lives easier.Through outstanding customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial partnerships and relationships, an online lending platform, and our network of branches across Queensland. We know it's the small things that make us different and are proud to offer award-winning products, genuine customer service, and a Queensland-based contact centre.We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds, and people with disabilities.How to apply:This is an exciting opportunity which has become available at our Stockland Rockhampton Branch. If you are up for a challenge, have a keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply todayThe successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons, and Employment Verification Checks.Note: Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
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