Call Centre Operator

vor 2 Wochen

Darwin, Österreich Kindred Group Plc Vollzeit

The role

We are looking for an enthusiastic Call Centre Operator to attend customer service enquiries and providing resolution to issues as they arise.

This is achieved through managing client expectations based on knowledge of business processes, processing and turnaround times and collaboration with other business units/departments, to provide resolution of customer based issues.

As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling.

What you will do

Field a range of enquiries between Unibet and our customer base using various means of correspondence which includes telephone, email and web-chat Provide and source accurate information to attend to and resolve customer enquiries and resolution of client issues Will be required to collaborate with other departments and business units to attend to customer enquiries and resolve client issues Needs to clearly manage customer expectations using the various means of correspondence Communicate with our customers using the tools and applications supplied by Unibet Perform his/her duties to the predefined quality standard of work to the best of his/her ability Complete the required set of tasks and duties within defined service levels, timeframes and industry standards Perform related duties as assigned, within your scope of practice Your experience

Strong literacy, verbal and written communication skills in English, both spoken and written Strong numeracy and computer literacy Intermediate proficiency in Microsoft Word, Excel and Outlook The ability to use web browsers such as Internet Explorer and Google Chrome Ability to comprehend and source new information required to perform duties High attention to detail in processing and interpreting information Experience working with customers
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