Customer Feedback Agent
vor 2 Monaten
Company: Ampol
Permanent Fulltime || Located in our brand-new office at Alexandria head officeFull training providedJoin a supporting & collaborative teamAbout Ampol: We are proud of our heritage.
We have been powering better journeys for all Australians for over 100 years.
As Australia's very own fuel brand, we are committed to making those journeys easier by meeting the nation's needs at every step with the care and service we all deserve.
And, as we grow, we continue to evolve, to ensure we have low carbon solutions that will meet the needs of our customers well into the future.
We are proud to be an endorsed employer of choice for women by WORK180.
To understand more about how Ampol's policies, benefits and how we support our people, check out some key female leader career stories on the Work180 website.
About the role: Are you passionate about creating positive customer experiences and enjoy working in a team?
We currently have a fantastic opportunity to join our Customer Feedback Team, where you will be the first point of contact for any external customers with positive or negative feedback for Ampol in relation to sites and services.
The customer feedback channel consists of a mix of inbound and outbound calls and email responses, as well as social media interactions, to manage customer issues through to resolution where appropriate.
The position available is a permanent full-time opportunity.
We are looking for someone who is available to start immediately.
We currently operate Monday to Friday, including some public holidays.
Our offices are new and purpose-built, located in Alexandria close to Green Square station.
Key responsibilities: Answer and action incoming customer complaints and enquiries across multiple communication channels (phone, email, chat, social) in a timely and professional mannerCapture and respond to all feedback received regarding Ampol sites, services and Ampol App.Manage related email correspondence via SalesforceManage social media interactions on behalf of the Ampol GroupManage key relationships with internal and external stakeholders with great communication and questioning techniquesUse your systems knowledge to navigate data and processes to assist customer needsManage competing priorities and work as part of a teamThink differently to achieve outcomesAbout you: We are seeking an individual who is enthusiastic, customer-centric and has a strong desire to learn.
We are a welcoming workplace, a great team and training will be provided to set you up for success.
You will be a self-motivated individual with well-honed communication skills, preferably with previous experience handling customer complaints and investigations.
We welcome individuals who are strong in root cause analysis, de-escalating situations in an empathetic way and display a 'can do' attitude and high level of work ethic.
You will be accustomed to a fast-paced environment as this role will attract complex calls and enquiries from our customer base (approx.
25-35 inbound interactions and 25-45 outbound interactions per day).
You will have a minimum qualification at HSC level, be computer literate including use of Microsoft Office suite, with Salesforce, Sprout Social and Genesys Cloud being desirable.
You will also possess a continuous improvement mindset and have an appetite to learn.
Our customers come from all walks of life and so do we.
We provide diverse work opportunities for all and strongly encourage women and those with diverse genders, sexualities and cultural backgrounds to apply.
Our total remuneration is competitive. This includes base salary, a performance incentive, employee share offers and a 25% discount on fuel for two privately used carsWe are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working with time spent at an office to connect and work together where it adds value.We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.Paid Parental Leave - up to 12 weeks paid parental leave, and up to a year off (unpaid).
In addition to the 12 months of unpaid parental leave, employees may apply for a further 12 months of unpaid parental leave (a total of 24 months for each birth).BabyCare Package - financial and flexible support for parents transitioning back to work.Need some wheels? Novated Lease options are available.Invest in your future with the Employee Share Scheme.Leave Options – We offer wellbeing leave and leave purchasing.Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.Check out our benefits and policies on the Work180 website.We're an equal opportunity workplace.
We not only embrace diversity and inclusion; we celebrate what makes you unique.
We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender).
We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol. Want to take your career to the next level?
Apply today.
Applications close 30th of October 2024.
#J-18808-Ljbffr
-
Ai Customer Service Agent Development
Vor 3 Tagen
Melbourne, Österreich Kaya VollzeitI am looking for a skilled developer who can create and integrate a phone customer service AI agent with our Microsoft co-pilot.This AI agent will primarily be handling customer queries across multiple platforms: phone calls, live chat on our website, and emails.Key Responsibilities: Develop an AI agent capable of basic customer query resolution.Integrate...
-
English Customer Support Agent Night Shift
vor 4 Wochen
Melbourne, Österreich Aristocrat Leisure VollzeitEnglish Customer Support Agent Night Shift Apply remote type: HybridLocations: Malta - SliemaTime type: Full timePosted on: Posted YesterdayJob requisition id: R0016850 Aristocrat Interactive is looking for a motivated English Customer Support Agent! What You'll Do Handle incoming customer inquiries, email & live chat with professionalism and empathy....
-
Customer Support Agent
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitThank you for your interest in this position.We have received your application from Indeed, so the first step of your application is complete.To finish your application we will email you further details.Customer Support Agent About us: Making a meaningful difference with mission-critical software that empowers communities to thrive.Ready Tech is more than...
-
Customer Experience Agent
vor 4 Wochen
Melbourne, Österreich Mynrma VollzeitAt SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options.Owned by the NRMA Group, our purpose is simple: Go further.Together.We're on a constant journey of improvement, delivering what we proudly call 'SIXT star...
-
Customer Experience Agent
vor 4 Wochen
Melbourne, Österreich Sixt Australia VollzeitCompany DescriptionAt SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options.Owned by the NRMA Group, our purpose is simple: Go further.Together.We're on a constant journey of improvement, delivering what we proudly...
-
Customer Experience Agent
vor 4 Wochen
Melbourne, Österreich Sixt Australia VollzeitCompany Description At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options.Owned by the NRMA Group, our purpose is simple: Go further.Together. We're on a constant journey of improvement, delivering what we...
-
Customer Support Agent
vor 2 Monaten
Melbourne, Österreich Autogenai Ltd VollzeitJoin AutogenAI – Revolutionising Bid and Proposal Writing with generative AI AutogenAI is a leader in Generative AI SaaS, transforming how organisations create and optimise winning bids, tenders and proposals through cutting-edge natural language processing technology. We are one of the fastest-growing AI companies in the world, expanding rapidly to meet...
-
Customer Support Agent
vor 4 Wochen
Melbourne, Österreich Glen Dimplex Australia Pty VollzeitThe Organisation Glen Dimplex Australia Pty Ltd is part of the Glen Dimplex Group which was founded in 1973 and considered the world's largest electrical heating business and holds significant market positions in the domestic appliance industry worldwide.With an annual turnover of AU$2.8 Billion, the Group employs over 10,000 people. Glen Dimplex remains...
-
Customer Support Agent
vor 4 Wochen
Melbourne, Österreich Glen Dimplex Australia Pty VollzeitThe OrganisationGlen Dimplex Australia Pty Ltd is part of the Glen Dimplex Group which was founded in 1973 and considered the world's largest electrical heating business and holds significant market positions in the domestic appliance industry worldwide. With an annual turnover of AU$2.8 Billion, the Group employs over 10,000 people.Glen Dimplex remains...
-
Customer Experience Agent/Vehicle Detailer
vor 1 Monat
Melbourne, Österreich Mynrma VollzeitCustomer Experience Agent/Vehicle DetailerFull-timeDepartment: Operations Team membersAt SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options.Owned by the NRMA Group, our purpose is simple: Go...
-
Customer Experience Agent/Vehicle Detailer
vor 2 Wochen
Melbourne, Österreich Mynrma VollzeitCustomer Experience Agent/Vehicle DetailerFull-timeDepartment: Operations Team membersAt SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options.Owned by the NRMA Group, our purpose is simple: Go...
-
Customer Experience Agent/Vehicle Detailer
vor 1 Woche
Melbourne, Österreich Tideri Jobbörse VollzeitCustomer Experience Agent/Vehicle Detailer Full-time Department: Operations Team members At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options.Owned by the NRMA Group, our purpose is simple: Go...
-
Customer Support Agent – Mexico
vor 2 Monaten
Melbourne, Österreich Stingray Media Group VollzeitDepartment Customer Service Location Mexico City At Stingray, creativity, collaboration and innovative technology are the pillars of our DNA.Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment? Our Mexico team is currently looking for a Customer Support Agent to provide our...
-
Customer Support Agent – Mexico
vor 2 Monaten
Melbourne, Österreich Stingray Media Group VollzeitDepartment Customer Service Location Mexico City At Stingray, creativity, collaboration and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment?Our Mexico team is currently looking for a Customer Support Agent to provide our...
-
Customer Service Agent
vor 7 Stunden
Melbourne, Österreich Boral Limited VollzeitBoral has a lot to offer.As Australia's largest integrated Construction Materials Company, we have career opportunities throughout Australia and across a broad range of disciplines from trade and engineering to manufacturing and logistics as well as a range of corporate functions.We are a company that believes in achieving together.So join our team and build...
-
Customer Service Agent
vor 7 Stunden
Melbourne, Österreich Nextdc Ltd. VollzeitAt NEXTDC we are building the heart of Australia's high-tech future.We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.NEXTDC is an exciting ASX 100-listed technology company, operating 16 data centres...
-
Field Agent
vor 4 Wochen
Melbourne, Österreich Longview VollzeitField Consultant (Casual) About LongView Based in Melbourne's Eastern Suburbs, we are not just your average real property agency - expansion, innovation, and collaboration are at the core of our business. LongView is working to transform the Australian property landscape. We'll do so by making homeownership more accessible, empowering buyers with expertise,...
-
Inbound Sales
vor 2 Wochen
Melbourne, Österreich The Recruitment Co. VollzeitJob Title: Inbound Sales & Customer Service Agent - French/Spanish SpeakingSalary: £13.25 PHCommission: Uncapped commission structure rewarded for sales results, paid out monthly.On target earnings of £5000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time).Location: London, (E14) - HybridHours:...
-
Customer Service Agent
vor 2 Monaten
Melbourne, Österreich Hanson Australia Pty Ltd VollzeitImportant information - If shortlisted, you will be sent a link to complete a video interview online during the first and second week of October.If you are successful, you will then be invited to our assessment centre on the 16th of October 2024. Start dates will be the first week of November 2024. Our modern open plan office/call center, based in the...
-
Buyer'S Agent
vor 1 Monat
Melbourne, Österreich Lendi Group VollzeitIn 1992, Aussie was born - taking on the big banks, bringing competition to the home lending industry, and revolutionising the Australian mortgage market forever.In 2021, we merged with digital challenger Lendi, forming Lendi Group.This union is a match made in heaven, because both brands were born as disruptors, driven by a desire to see things done...
