Spa Operations Manager
vor 16 Stunden
Add expected salary to your profile for insights
When you join EVT, you are joining one of Australia and New Zealand's leading experience companies.
EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic.
At EVT, we're the shakers and the Daymakers.
The experience creators.
The possibility makers and opportunity takers.
We aim to make a positive impact on our people, communities and environment, every day.
About QT A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk.
And our people?
With personalities as unique and extraordinary as each property, individuality is more than encouraged.
What will you bring to the mix?
About QT Sydney Nestled within the historic former Gowings department store and historic State Theatre, QT Sydney entwines the intrigue and excitement of the past with an edgy designer art deco hotel.
About the Role Located on the mezzanine of the hotel is spaQ, our designer spa concept.
spaQ is seeking an experienced and devoted full-time Spa Operations Manager to join the team.
With six treatment spaces, Hammam-inspired steam room and a full range of luxurious treatment experiences.
The ideal candidate should have a minimum of 2 years of experience in a leadership role at a 5-star spa or resort, along with a diploma in beauty or massage therapy.
This hands-on management position involves overseeing all aspects of the business, including front-of-house operations and reception duties.
Responsibilities also include staff management, rostering, payroll, stock orders, stocktaking, and, at times, providing spa treatments.
Duties and Responsibilities will include: Ensure the smooth operation of the Spa Reception by maintaining the facilities and adhering to service standards.Welcoming and departing spa guests and responding to both online enquiries and telephone calls in the most professional, timely and helpful manner.Support Management and assist in leading the therapist and reception team in delivering exceptional customer service standards and premium spa experience.Be visible and engaged in day-to-day business and leadership activities.Understand the business's performance and be sales-focused, with the ability to upsell products and services while supporting the retail sales initiatives of the department.Communicate effectively with strong written and verbal skills.Manage relationships competently, provide mentorship, and continue to build and empower the team.Exhibit exemplary customer service skills, ensuring that guests feel welcomed.Demonstrate the ability to multitask, responding to both online inquiries and phone calls warmly, professionally, and promptly.Possess excellent organizational skills and a keen eye for detail.Be confident, detail-oriented, highly organized, motivated, reliable, and accountable.Maintain excellent presentation and grooming standards.This position is Full Time and suited to someone that is available to work weekends.
Benefits of joining our team: We pay above the award ratePerformance-based incentives and sales commissionsDiscounted lifestyle experiences nationally within the Event, Hospitality & Entertainment Limited expansive networkUniforms providedExtensive training with our spa partnersOpportunities to travel with your work within the spaQ group50% off stays at EVT hotels – QT, Rydges, Atura, Lylo and more.$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.Awesome winter and summer savings and discounts at Thredbo.Rapid career growth opportunities through our EVT network.Local community involvement, volunteering and charitable giving.Strategic focus on sustainable design, sustainable practices & procurement and transparency and reporting.Australia and NZ's largest and most diverse experiences company.If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts.
How do your skills match this job?Your application will include the following questions:
How many years' experience do you have as an operations manager?Do you have customer service experience?How many years of people management experience do you have?Which of the following statements best describes your right to work in Australia?Do you have experience preparing work rosters?How many years' experience do you have as a Spa Manager?What does QT stand for?
It stands for a place with people at its heart.
A unique luxury experience.
A true love of service and a commitment to caring.
But it stands for something much more important and a bit less serious than that too.
QT stands for you.
And for her.
And for that gentleman over there.
Not only our guests, but all of us, for each and every member of our teams and communities.
Each person who walks through the door of one of our nine locations, to work, to dine, to dance, to stay, should be celebrated for the precious, rare and unique individual they are.
That's what we stand for.
Originality.
Individuality.
Authenticity.
And we give you the chance to work alongside and learn from the best in the business.
We nurture and develop people to become the most them they can possibly be.
As part of the Australian-owned Event Hospitality & Entertainment group, we're a reliable, accountable employer and a loved place to work.
The experience of creating over 125 destinations has taught us how to take care of people across some of Australia and New Zealand's most loved brands including QT, Rydges Hotels & Resorts, Atura Hotels, Event Cinemas, Moonlight Cinemas, Greater Union & BCC Cinemas, GU Film House, Cine Star, Thredbo Alpine Village & Resort, the State Theatre and more.
Our value rests on our people, and we value the contribution every individual makes.
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