Business Analyst

Bridge business needs with technology solutions, optimizing processes across all platforms to enhance service delivery and drive operational efficiency for a leading mental health service provider.
Permanent | Full-time role.
Hybrid Work & Burnley Office Location.
Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived and living experience of mental distress and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of the country's leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre-based, and online services.
We have been supporting people living with the day-to-day impacts of mental illness, as well as their families, friends, and carers for over 45 years.

We provide practical and motivational support that helps people to develop the skills they need to move on, thrive, and improve the quality of their lives.
It's an approach to mental health and wellbeing that looks at the whole person in the context of their daily life.
Mind is committed to diversity and social inclusion.

About the role
The Information Services vision is to provide reliable, cost-effective, and secure technologies and support services that enable Mind's staff to professionally engage with and support our clients.
The Information Services function provides Executive and Operational Management with technology strategic direction and investment options that underpin the achievement of the Mind Strategic Plan.
The operational goals of the Information Services function are to professionally engage with all stakeholders, deliver technology platforms and services that are fit for purpose, cost-effective, and secure, as well as achieve agreed service levels.
The Information Services staff will always place a priority on teamwork and customer focus when pursuing these objectives.
The Information Services function applies good governance methodologies to everything they do.

We are looking for a dynamic and results-driven Business Analyst to join our team in a permanent full-time position at our Central Office in Burnley.
In this pivotal role, you will act as the crucial link between business needs, process improvements, and technology design, ensuring that Mind's technology platforms and processes run smoothly and efficiently.
Your work will directly support the daily operations of the business, including the delivery of high-quality services to Mind's clients.

Key responsibilities
Lead the analysis of business processes that are required to ensure designated project streams are clearly understood and specified.
Communicate with key stakeholders to ensure stakeholder inputs and program outcomes are aligned and achieved.
Define business requirements, verifying with stakeholders and SMEs.
Provide guidance for process changes that would streamline workflows.
Establish and maintain ongoing and effective relationships and communications with service delivery, managers, and all levels of operational staff.
What you'll bring
Tertiary qualification and/or equivalent experience in Business Analysis or Project Management.
Awareness and understanding of the NDIS.
Demonstrated ability to identify and consult with key stakeholders to identify key requirements.
Proven experience in the design of a best practice business model to deliver a consistent approach with service delivery.
Benefits
Salary packaging up to $15,899 p.a.
allows you to allocate a portion of your pre-tax income to cover living expenses (e.g.
rent, mortgage, childcare, car leasing expenses, etc.).
Option to access Meal and Entertainment allowance up to $2,650 p.a.
via Salary Packaging.
Fitness Passport - Access to our corporate health and fitness program, providing you and your family with access to a wide choice of fitness facilities.
Interested?

To obtain a position description and apply online visit Mind Careers - reference number 495609 .
Online applications must be submitted by 11pm Monday 14 October 2024 .
Please contact the person below for more information.

Raife Stokes - System Development Lead, Information Services

Please note this role is open for Mind Australia employees only, so do not share this information with external parties.

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check, and the ability to obtain vaccinations against COVID-19.

PD Information Services - Business Analyst (IS) 20241003.pdf
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