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Systems Analyst (Air Systems) - South Bank, QLDJob no: 523436 Brand: Global SupplyWork type: Full time Location: New South Wales, Queensland, South Australia, Victoria, Western Australia, New Zealand Categories: Operations & Professional Services, Wholesale & Product, Information & Technology
This is a unique role requiring a dynamic individual who is the Subject Matter Expert in Flight Centre's Air Distribution systems, including multiple GDS and TPConnects solutions.
Sitting in the Supply business, you will provide technical support and consultancy to internal and external businesses, working and consulting with our consultant support teams, brands, Project Management & Engineering (PM&E), vendors, and management, often bridging the gap between the business and technology.
You will be responsible for handling third level support escalations and for delivering proactive and preventative support, through understanding key support drivers and levers to improve consultant, support agent and off-shore partner knowledge.
As a Systems Analyst, you will often be involved in complex projects, troubleshooting technical issues and provide guidance on best practices, technical solutions, and prioritisation.
You will play a critical role in implementation, maintenance and ensuring that the systems are operationally robust and efficient.
You will be responsible for keeping a finger on the pulse in your field of expertise, with the focus on continuous learning, problem-solving, and innovation, in order to drive technical excellence.
What you will be doing: Maintain a detailed understand of our Air Distribution systems and their relationship with Flight Centre Travel Group (FCTG) systems and users, and the business impacts of any changesProvide high level technical assistance by handling third level support escalations, ensuring issues are fully understood, clearly documented and/or solution providedProactively identify trends and identify opportunities to simplify, streamline or enhanceWork with the Business Improvement Managers to assist in creating and validating processes to enhance business productivity through automation and off-shoringEngage with stakeholders to identify and communicate business risks and opportunitiesArticulate business requirements, including 'why' for change or continuation of current systems and/or processesLiaising with internal support business to limit duplication and ensure consistency in delivery of knowledge and resourcesRelease management – including signing-off testing, communications, and deployment of system releases, and the impacts around their integration with FCTG systemsDevelopment and management of knowledge articles in conjunction with internal stakeholdersProvide expertise for upskilling of Support & Off-shore team members to consistently improve the delivery of consultant support and trainingBe an expert in our Air Distribution systems, technical configurationSupport technical implementations across markets and brandsUnderstand the Global Air Connectivity business plan and strategyUnderstand the evolving Air Distribution NDC (New Distribution Capability) strategies in each regionManage and maintain multi-level relationships, both internally and externally, with key business stakeholders across suppliers, Corporate, Leisure and Supply divisionsWhat you will need: Minimum of 5 years' Travel industry experience in working with Air Distribution systems and our products such as Sabre, Amadeus, Travelport or other air aggregators1-2 years' leadership experienceExperience with NDC and Air Content & Distribution experience as a technology specialist / analystExperience in business analysis or project managementExperience in process design and Implementation / delivery rolesHours: The business hours are Monday to Friday from 8:30 am to 5:30 pm – plus some outside of standard office hours to service global business partners.
Location: The team is based in Brisbane, however the role can be based in all AU/NZ locations with a Flight Centre office.
What's in it for you: Culture: You will be employed by an inclusive company that takes pride in their employees and offers a team culture like no other in the industry.Development: individualised Learning & Development pathway optionsExclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia's leading retailersTravel Discounts: including family and friends - flights, hotels, tours, cruises, travel insuranceFlexibility: flexible working arrangements availableBrightness of Future: career opportunities in a network of brands and businesses across the globe - we prefer to promote from withinCorporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPAMental Health: support and Employee Assistance Program for staff and familySocial: regular awards nights, social team-building and industry eventsPride: reconciliation, diversity and inclusion practicesSustainability: the protection of our environment is essential to the future of tourism #J-18808-Ljbffr
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