Group Reservations Coordinator
vor 3 Wochen
Group Reservations Coordinator – Join Our Dynamic Team
About Us
With the city's best food and fashion on its doorstep, Pullman Melbourne City Centre & Mercure Welcome Melbourne offers choices for all travellers, from luxury to value—an oasis in the heart of one of the world's most cosmopolitan cities.
We are currently seeking an enthusiastic and dedicated Group Reservations Coordinator to join our Reservations team.
This is a fantastic opportunity to work in a dynamic environment where you'll play a vital role in managing group bookings and enhancing guest satisfaction.
About the Role
The Group Reservations Coordinator is responsible for handling all group booking inquiries, ensuring seamless communication between clients and hotel departments, and maximizing revenue opportunities.
This role is pivotal in delivering exceptional guest experiences by ensuring smooth transactions from the initial booking to group arrival.
Key Responsibilities:
Handle all group reservation inquiries and bookings with efficiency and professionalism.
Ensure accurate processing of group reservations, including rooming lists and special requests.
Communicate effectively with clients and internal departments to ensure a seamless guest experience.
Optimize revenue opportunities by adhering to pricing strategies and upselling additional services.
Prepare and distribute weekly group forecasts and coordinate with relevant departments.
Ensure pre-payment and proper documentation for group bookings.
Assist the Reservations Manager with FIT reservations during high-demand periods.
Skills & Experience
The ideal candidate will have:
Previous experience in a similar role or hotel reservations/group reservations.
Strong organizational skills and attention to detail.
Excellent communication and customer service skills.
Ability to work under pressure and manage multiple tasks.
Proficiency with Opera Cloud and Microsoft Office Suite (an advantage).
Professional attitude and flexibility, including occasional Saturdays or Public holidays.
We value passionate and energetic employees who love what they do.
In return we will provide you with a fun working environment in an amazing new hotel with a great team to learn from.
Furthermore, we foster an environment that rewards and recognises you and provides you with the opportunity for career progression.
If you are an experienced Group Reservations Coordinator seeking a new challenge and career opportunity, apply now
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