Executive Lounge Attendant

vor 12 Stunden


Central Coast, Österreich Buscojobs Vollzeit

Our Guest Relations Officer takes the initiative and delivers a wide range of services to make sure that guests thoroughly enjoy their experience.
Whether setting up the buffet, clearing tables, communicating with the kitchen, welcoming, interacting and serving guests, or cleaning work areas and supplies, the Guest Relations Officer makes transactions feel like part of the experience.
POSITION SUMMARY Completing the opening preparation and pack-down duties to ensure that the Executive Lounge is prepared for serviceWarmly and graciously greet all guests upon arrival and bid guests farewell upon departureAnswer incoming phone calls to the Executive LoungeAlert the kitchen if food / beverage needs to be replenished and promptly refill food / beverage itemsComplete food and beverage requisition for the next day's deliveryRestock, refill and clear counters and tables at the end of every shiftMaintain a positive inter-departmental relationship through the hotel and with outside vendorsAbide by NSW Responsible Service of Alcohol when serving alcohol to guestsServing each guest on a one-to-one basis with utmost courtesyInspecting and maintaining overall cleanliness and appearance of the Executive Lounge, including temperature, lighting, and musicQuickly clear dirty table settings and sanitize for the next seatingCommunicate VIP arrivals to designated personnel for escort and delivery of amenities, deliver food & beverage amenities to guests' room daily as instructedWhat we ask of you : A genuinely warm & welcoming demeanourPersonable communication skillsEnergising motivation – it's infectious - no job is too big or too smallA passion for the industry, a want to be the best in serviceFood & Beverage experienceNew South Wales Responsible Service of AlcoholAustralian Working RightsEnsure uniform and personal appearance are clean and professionalRespond to special requests from guests with unique needsFollow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assetsSpeak with others using clear and professional language; answer telephones using appropriate etiquetteDevelop and maintain positive working relationships with others; support team to#J-18808-Ljbffr



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