Customer Care Assistant
Vor 6 Tagen
Beginning Boutique has been a leader in the women's fashion online retail field since 2008.
Being the go-to for the latest apparel and accessories, and designing must-have pieces for every important moment in our customer's lives.Based in Brisbane, Australia, we're looking for excellent people to join our expanding team.
We love people who love what they do, push boundaries and strive for personal excellence.What does this role involve:As the Customer Experience Assistant, you will be responsible for chatting to our customers in-store and online and creating memorable and personalised experiences.
If you love having fun conversations and helping to curate outfits, this role is for you.
You will be the voice of the brand, interacting with customers, enquiries or questions about products, their orders + moreKey Responsibilities:Ability to genuinely connect with customers & provide an exceptional customer experience over a wide range of communication platforms (i.e.
email, Facebook, phone, Instagram, livechat)Access and work in multiple systems and databases simultaneouslyProvide timely and professional responses to customersProvide solutions to all enquiries in accordance with our brand promise, company values, site policies and Australian Consumer LawProcess customer returnsCreate a high energy and compelling in-store brand experienceHave a natural ability & confidence to style all customersBe a Beginning Boutique Brand AmbassadorGo above & beyond for your team and customersProvide support to the Operations Manager, Customer Care Manager and Customer Care team where requiredActively participate in company meetings and provide feedback on team efficiencies where applicableFlexibility in availability & able to work extended trade, weekends & Key Dates including Black Friday, Boxing Day, & New Year's Eve.To be successful, you will:Have at least 2 years minimum experience in a similar back-end customer service roleHave a touch typing speed of at least 75 words per minute and 90% accuracyDisplay confident and professional phone and communications mannerHave previous experience with working in multiple systems and databases, including Mac systems and softwareHave previous retail and customer service experience in a fast-paced environment.Have a general understanding of our brandBe able to meet and exceed tight deadlinesBe a fast learner and be able to apply your skills and knowledge quicklyDemonstrate ability to problem solveAvailability to work on a Monday to Sunday roster.Take initiative and authority of your role to give our customers a positive experienceWhat we can offer you:Awesome employee discountsTraining and development focus for staffFully stocked snack and treat cupboardFree coffee (Campos, of course) and any milk you could ever desireExcellent workplace culture:Regular team eventsWork a team that loves what they doWork with like-minded people who are passionate and experienced in their fieldsA culture that supports on your health and wellbeingWe donate 1% of proceeds to our charity partners through our BB Better initiativeWe have sustainability and ethical targetsWe work with charities year-roundOnly successful applicants will be contacted.Job Types: Full-time, Part-time, PermanentPay: $23.00 – $25.00 per hourBenefits:Employee discountEmployee mentoring programFree drinksFree foodProfessional development assistanceWork from homeSchedule:8 hour shiftAfternoon shiftDay shiftEvening shiftMorning shiftNight shiftPublic holidaysRotating rosterShift workWeekend availabilitySupplementary Pay:Penalty ratesWork Location: In person#J-18808-Ljbffr
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