It End User Support Specialist
vor 1 Woche
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IT End User Support SpecialistFunctional area: Epiroc IT
Onsite or Remote: Hybrid
Primary Skills: Problem-solving,Time Management,Collaboration (e.g
Country/Region: AU
City: Perth
Location:Perth, WA, AU, 6000
Date of posting: Nov 25, 2024
Epirocis now hiring aIT End User Support Specialistbased in Perth. This role will report to the Regional End User Support Manager and be responsible for handling two key deliveries:
Desk Side Support:The local support for the end users. You are performing all task that cannot be managed remotely or require in depth technical knowledge, enable purchase activities, provide local guidance to the business.Business Unit specific support:The IT onsite support of production unit, delivery centres and all non-desk side support. You will support the key business functions of the supply chains and ensure the right support model is engaged. Ensure disaster solution to mitigate Epiroc loss of revenue.Role responsibilities: Provide full onsite/desk side and remote support to end users for all their IT issues, services and change requests for users in Australia and Southeast Asia.Ensure that all incidents and service requests coming into the Service Desk are handled correctly and promptlyTake action on incidents which are approaching or have reached the point of breaching our service level agreementsSupport end users and deliver IT services in the areas of Lotus Notes, ERP-system (BPCS & SAP), PC support, LAN and WAN, video- and web-conferencing, Printers, etc.Mobile devices and tablets support and management including provisioning of hardware, plans and featuresProvide hands on support to our specialist team with server, network, and telephony infrastructureAdvise customers and users on their IT needs and best practicesContribute to continuous improvement as implementing standards with the overall target to increase efficiencyRepresents Epiroc, IT as onsite person, for all IT needs of the customersOther duties and responsibilities as assignedYou are able to travel when requiredKeep IT assets updateKeep updated documentation about internal IT procedures, referring to Epiroc Way for standards policies/proceduresVendor Management for the IT areaExperience required: Minimum of 2 years of experience in a similar roleCustomer focused and business orientedYou are able to work in a team as well as independently, to be proactive and to work with many tasks simultaneouslyYou are analytical and enjoy solving problems in a complex environmentAble to communicate with non-technical end users in a professional wayAttention to detail, particularly when dealing with customers and their reported problemsWilling to research, learn and find solutions and have the ability to quickly understand new technology and processesAble to work efficiently and effectively under high pressure in a fast pace environmentTroubleshooting PC's, laptops (preferably Dell experience)Mobile devices and tablets management/supportServiceNow helpdesk softwareOutlook 2013/Office 365 supportMicrosoft Office 2013/2016 supportWindows serverExperience with PC management software (remote SW installation, remote PC support, OS imaging, etc..), Altiris is an assetLotus Notes basic end user supportVMWare basic maintenance knowledgeEnd user Hardware support knowledgeSmartphone usage (Android & Apple) for basic end user supportW10-11 ClientKnowledge / Educational requirements University degree, Diploma or equivalent competence gained through experienceITIL and Microsoft Certificates added advantageLife at Epiroc By joining our team you can expect an atmosphere of creativity, innovation and workplace diversity. We work in a global environment with over 113 different nationalities
In addition to the fact that we have a culture that is characterised by development combined with having a good balance between work and leisure, there are some things that makes us a little extra proud to work at Epiroc:
Global career opportunitiesEpiroc University, for your own competence developmentFlexible Work ConditionsCompany-paid Income ProtectionPaid parental leave for primary and non-primary caregiversAbove NES long service leaveYears of service recognition awardsAt Epiroc, we want to attract the best talent to join our exceptional team. If you believe your skill set and background closely matches what we are looking for, then "Your passion belongs here"
Apply now for this rare opportunity to build your career with Epiroc.
Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com .
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