Ict Service Delivery Manager
vor 4 Wochen
Job Title: ICT Service Delivery Manager
Hours: Full time Mon to Fri
Location: Brisbane CBD office
Salary: Circa $130k dep exp + salary sacrifice up to $15,900.
Are you working for a company that shares your values? CPL is a leading provider of disability support services in Queensland and Northern New South Wales.
We're on a mission to empower people with disabilities and older Australians to live the life they choose.
We believe in creating an inclusive society, and our dedicated team is committed to providing the very best support, guidance, and understanding to our clients.
At CPL our values are a promise.
A promise of how we will work with each other and with our clients, make decisions and choose to act.
Be Here | Connect | Tune In | Grow | Speak Up We're seeking an experienced ICT Service Delivery Manager to join our team and help us deliver exceptional technology solutions.
Based in our modern offices, just 5 minutes' walk from Central Station, you will be leading a settled and enthusiastic team of 7 ICT Service Technicians to deliver first-class support to the wider business.
You will have a minimum of 3 years' experience supporting large organisations and running high-performing teams.
What Skills would I need to do this role? Customer Service Champion: Deliver exceptional support to the CPL business.Issue Resolution Expert: Handle complex client issues with professionalism.Service Desk Maestro: Manage and optimise service desk operations.Process Improvement Guru: Enhance service desk efficiency and effectiveness.Communication Catalyst: Foster a positive customer service culture.Team Leader: Train and mentor service desk staff.Reporting Specialist: Provide regular updates on service performance.Vendor Coordinator: Ensure strong relationships with suppliers.Project Collaborator: Contribute to cross-functional projects.If you're passionate about making a difference and have the skills to deliver exceptional technology solutions, we encourage you to apply. To apply, please submit your CV and a cover letter.
CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.
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