Team Leader
vor 3 Wochen
Reporting to the Senior Manager, you will ensure that claims entrusted by clients to Sedgwick are managed efficiently and to the KPI's & SLA's set, with particular emphasis on customer and cost outcomes.
You will strive to ensure colleagues are supported and enabled to perform their roles to the performance standards agreed.
To do this, the Team Leader will be responsible for providing coaching and development to their colleagues as well as ensuring colleagues focus on customer outcomes.
What are my accountabilities?
Lead and develop the team to enable them to deliver to outcomes for client, customer, and the business Ensure that colleagues understand the criticality of outcome focused customer experience and provide coaching consistent with outcomes and not outputs.
Manage customer complaints received, and channel ideas for continuous improvement.
Meet with clients and/or client account managers to ensure expectations are consistently met Oversee the day to day operation of team including resourcing, productivity, utilisation, breaks etc.
About you:
Previous experience in managing end to end motor claims Prior team leadership experience Successful track record with building and maintaining stakeholder and client relationships Naturally compassionate and solution focused Caring Counts
It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.
Sedgwick is an equal opportunity employer and have been named an Inclusive Employer by the Diversity Council of Australia 2023-2024.
We are committed to ensuring that our recruitment process is fair and accessible for all candidates.
If you require any special accommodations, we encourage you to let us know at the time of your application.
Interested in this opportunity?
Please click APPLY and upload an up-to-date copy of your CV
Why Sedgwick?
Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions.
We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.
Some of the Benefits of working with us are:
Hybrid working arrangement.
#LI-Hybrid Professional Development through Sedgwick Australia University +0.5 % on top of Superannuation Guarantee Domestic and International Career Pathways #J-18808-Ljbffr
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