Omnichannel Lead

Vor 7 Tagen

Sydney, Österreich This Is An It Support Group Vollzeit

About the jobReady to push the limits of what's possible?
Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.
As the Omnichannel Lead you'll define the omnichannel strategy based on portfolio mix and Go To Market (GTM) archetyping, localise global campaign designs, standardise tactical omnichannel planning, and make agile, customer-centric decisions.
You will embrace a One Sanofi approach to use global tools, eliminate ecosystem fragmentation, and ensure Business Unit (BU) specific needs are met.
Collaborating with BU, Digital, Procurement, and other GTMC pillars' local leaders, you will align priorities and deliver cost-effective support while leading local transformation within their BU.
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders.
From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities.
We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
Main responsibilities:Work with brand teams to translate Customer engagement plans into Omnichannel journeys
Run omnichannel campaigns development & execution on relevant platforms, including management of content adaptation to channel requirements, in line with global standards, tools and processes.
Responsible for engagement with agencies and Hub teams to ensure smooth content and campaign deployment.
Act as an omnichannel expert.
Be the go-to person for understanding the technicalities and best practices of these channels, providing guidance to business partners to deliver best-in-class customer experiences.
Driving MCO change management for adoption of innovative / best-in-class practices and capabilities to maximize business impact and efficiency
Engage with I&A team to continuously analyze campaign performance and continuously optimize customer/content/channel plan.
Transferring knowledge and insights gained from successful campaigns and best practices to commercial and cross-functional teams, fostering a culture of shared learning and continuous improvement.
Engage cross functional teams within GTMc and BUs to support local campaign deployment, including Market Access and Medical, as needed.
About you3+ years experience in Omnichannel, Customer Engagement or Digital Marketing operations, with a focus on content mapping and campaign execution.
Strong execution skills with proven delivery of outstanding results.
Omnichannel experience and expertise, with existing omnichannel tools & projects proficiency (e.g SFMC, Magnolia).
Strategic analysis and planning, project management, excellent English language knowledge and skills (written and oral), IT knowledge and skills, proven impactful communication, presentation, persuasion skills ability to work cross-functionally.
Good analytical skills; Ability to prioritize; Financial acumen; Over achievement against set objectives; Ability to take quality and agile decisions.
Leads by example and walks the talk; Role models Play-To-Win principles and behaviours; Demonstrates a high-level drive, passion and ambition for high performance; Challenges continuously the status quo; Has well-developed time management skills, mastering in prioritising tasks and planning own workloads to ensure deadlines and desired results are met.
Has experience successfully delivering high performance in multicultural environments and in a matrix organization; Works well in cross-functional teams.
Why choose us?Bring the miracles of science to life alongside a supportive, future-focused team
Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognises your contribution and amplifies your impact.
Take good care of yourself and your family with benefits including, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave
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