Accor Hotels | Guest Service Agent
Vor 4 Tagen
Company Description
Sofitel Melbourne On Collins is the ultimate luxury hotel escape in the heart of Melbourne city centre.
Combining French elegance and modern luxury, we curate dining experiences where our passionate chefs and mixologists delight our guests in a lively culinary experience whilst overlooking the city skyline.
As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city's thriving arts and entertainment scene.
PROPERTY DETAILS
5-star luxury in the heart of Melbourne's shopping, theatre and business precincts 363 rooms with breathtaking views over Melbourne Exclusive Club Lounge offering club guests an elevated French joie-de-vivre experience Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35 Job Description
Sofitel Melbourne On Collins is seeking an experienced Receptionist to join our Guest Experience Front Office team.
As a Receptionist, you will be passionate about providing a luxurious experience for our guests at every touch point.
You will take the time to listen to our guests and make them feel heard, and to do that you are genuinely fascinated by people, curious, and an excellent story spotter.
You will be responsible for providing professional and personalised service to all hotel guests, visitors, and ambassadors, ensuring maximum guest satisfaction.
To be successful in this sought-after position, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment, and above all else, pride yourself on your ability to exceed both guest expectations and hotel standards.
Qualifications
Minimum of 6 months experience in hotels Highly organised and able to effectively manage priorities Handle tasks carefully and correctly – be thorough and exact in details with a sense of urgency Demonstrate versatility in responding to guest requests and situations Remain calm and effective in high volume work situations Good team player; contribute to and assist co-workers without being asked Opera PMS experience A professional appearance and attitude that is reflective of our brand Flexibility to work a rotating roster including early mornings, late nights, weekends, and public holidays Additional Information
Benefits and Perks:
Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We live by our Heartist principles, that is, the heart and art of human connection.
Understanding people is our business and putting people at the heart of our organisation is how we make decisions.
We want every ambassador to feel valued, inspired, and to strive for greatness every day.
We offer our Heartists:
Build a career with the largest hotel group in the Pacific Central accessible location in Melbourne's CBD Laundered uniforms Complimentary hotel stay package for your work anniversary Worldwide employee and family and friends benefits at Accor Hotels #J-18808-Ljbffr
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