It Systems

Vor 5 Tagen


Melbourne, Österreich Caleb & Brown Vollzeit

About Caleb & BrownCaleb & Brown is a leading cryptocurrency brokerage, providing personalised services for a diverse client base, ranging from crypto-enthusiasts to high-net-worth individuals.
We pride ourselves on delivering top-tier customer service, strong security, and a reliable trading experience.Job OverviewWe are seeking a detail-oriented and proactive IT Systems & Network Administrator to support our team's technology needs.
In this role, you will handle general IT support, manage network infrastructure, administer platforms, and monitor security systems.
You'll be responsible for ensuring our internal systems run smoothly and securely, enabling our business to maintain its industry-leading services.RequirementsIT Support & HelpdeskServe as the first point of contact for technical support queries (software, hardware, peripherals)Troubleshoot and resolve Tier 1 & 2 support issues, escalating complex problems when necessaryMaintain documentation of common fixes and best practices for end-usersHardware & Software ManagementSet up, configure, and maintain laptops, workstations, and other IT equipment for new and existing employeesManage device inventory, ensure timely procurement of hardware, and enforce company security standards on all devicesNetwork AdministrationOversee the internal network infrastructure (LAN, WAN, VPN, Wi-Fi), including routers, switches, and firewallsProactively monitor network performance, troubleshoot outages or performance bottlenecks, and implement network improvementsEnsure network security through proper configuration, patching, and documentationVPN / Zero Trust AdministrationConfigure and maintain Zero Trust policies for secure access controlMonitor and optimize network traffic flow through Cloudflare tunnels and policiesSecurity Monitoring & Incident ResponseMonitor alerts from cybersecurity tools, including email security platforms and endpoint protection softwareInvestigate and escalate security incidents; coordinate incident response with internal teams or external partnersEnforce IT security policies, recommend improvements, and stay informed of the latest security trendsContinuous Improvement & AutomationIdentify opportunities to streamline processes, improve system reliability, and enhance the user experienceCollaborate with cross-functional teams to deliver IT projects on time and within scopeDocument and share best practices, acting as a resource for team membersQualifications & SkillsExperience: 2+ years in an IT Support, System Administration, or Network Administration roleTechnical Skills:Strong troubleshooting skills across Windows, macOS, and/or Linux environmentsProficiency with networking fundamentals (TCP/IP, DNS, DHCP, VPN)Hands-on experience with endpoint protection and email security solutions (e.g., CrowdStrike, Abnormal)Familiarity with Cloudflare Zero Trust or similar Zero Trust platforms (Zscaler, Perimeter 81, etc.
)(Nice-to-have) Scripting or automation skills (PowerShell, Python, or Bash)Security Awareness: Solid understanding of cybersecurity best practices and willingness to stay current on emerging threatsSoft Skills: Excellent communication, customer service orientation, and a team player mentalityCertifications (Preferred): CompTIA A+, Network+, Security+, or equivalent vendor certifications (e.g., Cisco CCNA, Microsoft)BenefitsWhat We OfferCompetitive salaryOpportunity to grow within a high-profile, fast-paced organization in the cryptocurrency sectorA collaborative, innovative work environment that values professional developmentThe chance to shape the IT landscape of a rapidly evolving financial services companyHow To ApplyIf you're passionate about technology, security, and want to be part of a dynamic team in the crypto industry, we'd love to hear from you
Please click "Apply" or submit your application directly through our Workable listing.
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