Supporter Care Officer
vor 1 Monat
DescriptionSupporter Care Officer Join Canteen and help young people affected by cancer in a caring and compassionate team culture.
Location: Based in Sydney, NSW
Salary: $66,000 + super and benefits
About Us Canteen acknowledges Aboriginal and Torres Strait Islander peoples as Australia's First Peoples and sovereign custodians of this land.
We pay our respects to Elders past, present and emerging.
Canteen is committed to the safety and wellbeing of children and people of all ages.
We welcome all people including those from diverse backgrounds, faiths, sexual orientation and/or gender identities.
Canteen is dedicated to supporting young people and their families affected by cancer.
Founded by young cancer patients, our mission is to provide essential programs, services, and resources that positively impact the lives of 12-25 year-olds facing their own diagnosis, dealing with a close family member's cancer, or grieving the loss of a loved one.
About Our Benefits We connect, we empower, we challenge, and we are real.
These values ground the way we work at Canteen, and underpin a culture that brings people together in an inspiring and positive way.
Being a part of our team offers you a rewarding, purposeful experience, with endless opportunities.
• Base Salary + Superannuation + Not-For-Profit Salary Packaging (up to $15,900 of your salary tax-free).
• Learning & Development opportunities.
About Our Role • Provide industry-leading customer service to Canteen supporters via all Omnichannel engagement channels, including inbound/outbound phone, email, SMS, online/webchat, and post.
• Attend to queries and complaints received via Omnichannel telephone, mail, email, SMS, and online/webchat, ensuring details are centrally recorded.
• Process donations, ensuring compliance with Canteen's financial standards.
• Participate in cross-organisational meetings and projects to facilitate the development of Marketing and Fundraising activities.
• Attend SCT training to adapt approach with supporters based on the type of contact or campaign.
About You • Demonstrated customer service experience and an ability to represent Canteen to supporters professionally.
• Experience in a customer service position for a charity or commercial organisation.
• Tele-sales, call centre, face-to-face sales, or fundraising experience is highly regarded.
• Ability to identify retention opportunities and demonstrate superior retention skills.
• Excellent database and data entry skills.
• Strong organisational and administrative skills.
• Ability to build relationships quickly.
• Good computer skills, especially MS Office and familiarity with databases.
• Outstanding communication skills and a natural ability to connect.
• A compassionate, values-based approach.
*Due to the nature of Canteen's work, you may occasionally work weekends and evenings.
Advance notice will be given, and Canteen has a Time off in Lieu policy for agreed leave with the supervising manager.
If you're passionate about what you do and are ready to make a difference, apply now.
Applications close on 25 August 2024. Please submit your Resume and Cover Letter outlining your relevant experience.
Only applicants selected for interview will be contacted.
To ensure an ongoing commitment to the success of Canteen, all applications must be able to:
• Successfully complete and maintain a current National Police Check and Working with Child Check relevant to the individual's state jurisdiction.
• Undergo an extensive screening process prior to appointment to guarantee the safety of all Canteen's stakeholders.
• Provide at least two direct referees for a successful reference check.
• Provide relevant copies of professional qualifications stated in the application.
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