Gladstone Community Linking Agency Inc. | Scheduler | Gladstone
vor 3 Wochen
Aged & Disability Support (Community Services & Development)
Full time
About GCLA
At GCLA, we are deeply committed to delivering transformative care and support.
For over four decades, our unwavering dedication to providing holistic, person-centered care has positively impacted the lives of our valued customers across Gladstone, Tannum Sands, Mt Larcom, Boyne Valley, and Agnes Waters.
Our story began in 1977 when a group of community members united to create a brighter future for their loved ones with disabilities.
Today, our team of 160 professionals, comprising both casual and full-time staff, remains steadfast in serving up to 200 customers in the disability and aged-care sectors.
The Benefits
Your dedication deserves recognition.
Join our team and enjoy:
Paid Days Off: Enjoy a paid day off for yourself every six months – two each year
Attractive Remuneration: Competitive salary package, including Salary Packaging (up to $15,899 per year).
Meals and Entertainment: Access to a meals and entertainment card – because who doesn't love a good meal or a night out?
Supportive Environment: Managers who prioritize your well-being – we've got your back
Employee Assistance Program: Comprehensive support because everyone needs a helping hand.
Generous Leave: 4 weeks of annual leave plus annual leave loading – because everyone deserves a little extra when they take a break.
About the Role
As a Scheduler, you will play a vital role in ensuring the seamless delivery of services to our customers.
You will be a part of our scheduling team to meet our customers' needs, provide consistent support from familiar staff, and ensure that our Support Workers receive schedules that align with their availability and skillset.
Our scheduling team operates throughout the week, Monday to Sunday, with shifts ranging from 6 am to 8 pm.
This rotational schedule maximises coverage to accommodate all service requests and staff leave while maintaining the highest level of customer satisfaction.
Your Responsibilities
Managing our customer ongoing roster, ensuring it is filled and published weekly.
Effectively managing all support worker leave, both planned and unplanned, to ensure uninterrupted customer support.
Participating in timesheet management tasks.
Timely management of short-notice service requests.
Clear and efficient communication with support workers and customers regarding any amendments to their services.
About You
In addition to your passion for supporting others and helping vulnerable individuals reach their full potential, you should possess demonstrated experience and knowledge of scheduling within a dynamic, fast-paced, and system-focused environment.
Your problem-solving skills and creativity in finding solutions will be highly valued.
Your Availability
You will participate in a rotational roster from Monday to Sunday, covering early morning, day, and afternoon shifts to meet our service times.
We are open to negotiating a fixed work pattern as needed.
Apply Today
Be part of our mission to provide extraordinary care and support to our community.
Apply today and join us in making a positive impact
GCLA acknowledges and pays respect to the Traditional Custodians of this land on which we work.
Application Questions
Your application will include the following questions:
Do you have customer service experience?
Do you have experience preparing work rosters?
Have you completed a qualification in business administration?
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Scheduler?
Which of the following Microsoft Office products are you experienced with?
Do you have a current NDIS Worker Screening Check?
Do you have a current Working With Children (WWC) Check?
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