Executive Banking Consultant

vor 4 Wochen

Sydney, Österreich Tideri Jobbörse Vollzeit

Job description
Some career choices have more impact than others.
At HSBC we exist with the purpose of Opening up a World of Opportunity.
We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity.
We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
This role is based at our Hurstville Branch, Sydney on a permanent full time basis.
Your main responsibilities will include:
Performing account opening activities, managing complex multi-faceted queries and ensuring a seamless referral of customers to other colleagues for further banking needs.
Be the branch's trust account expert and play a role in training and coaching Personal Banking Consultants as well as assisting with Request for Information tasks.
Introduce, promote and assist customers with digital banking solutions to meet customer needs.
Contribute to fulfil customer's needs by providing personal banking products and services with a customer centric approach.
Manage customer feedback and enquiries effectively via management of the branch's mailbox.
Daily maintenance and reconciliation of system audit reports.
Be the Second Key Holder supporting cash custodian under dual control.
End-of-day account balancing, updating and communicating audit requirements to the branch.
Requirements
To be successful in this role, you will need:
Previous experience as a Personal Banker or Customer Service Officer with a proven track record in customer excellence gained in banking, sales, hospitality or retail.
A keen and strong focus on customer service, professionalism and knowledge of frontline controls.
Exceptional communication skills and ability to build and maintain strong relationships.
A clear understanding of how value is created within the Premier segment, both for customers and the bank.
Intermediate to advanced knowledge of banking procedures and systems.
The desire to develop your financial expertise and grow your career.
Ability to understand and provide solutions tailored to meet individual customer needs.
A proven ability to multitask and demonstrate strong attention to detail.
Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.
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