Aps 5 Guidance Officer
vor 5 Stunden
*Closing Date: 9 AM Friday 17 January 2025 face2face Reference: 626109 Location: Geelong VIC, Richmond VIC, Newcastle NSW, Adelaide SA, Canberra ACT Hours: Full-Time Contract Length: Contract until 31 December 2025 Entry Requirements: Australian Citizenship and Pre-Engagement Check Pay Rate: $55.24 p/h ex super About the role: The APS 5 Guidance Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries.
This role is accountable under limited supervision to undertake moderately complex to complex work.
Legislation, policies, procedures, standards, methodologies and precedents guide the position.
The position will be required to undertake activities and tasks using available information where options are not always evident.
It will be required to perform procedural, clerical, administrative and operational tasks that support and contribute to our Australian Government client's objectives.
Duties: Manage priorities, maintain high work standards, follow protocol and accuracy, meet defined timeframes and perform other duties as requested.
Interpret the policy and legislative environment the branch operates in.
Develop or update guidance material in response to internal and external stakeholder feedback.
Provide service delivery knowledge and advice about procedural guidance, practice implementation and operational matters as needed to support an improved experience.
Contribute to continuous improvement, maintaining best practice and innovation in the branch.
Required experience/skills: Develop project plans, monitor project progress and manage priorities.
Draft content for a range of written materials.
Use plain English writing skills to translate legislation rules and policy into audience appropriate content.
Provide advice, procedural guidance, and technical expertise in specific areas of project work.
Collaborate with team members to achieve program, project and business outcomes.
Flexibility and the ability to be responsive to changes in requirements.
The ability to adopt a principled approach and adhere to the APS Values and Code of Conduct.
Excellent communication skills and ability to work collaboratively with internal and external stakeholders and represent the work area in relation to guidance development.
The ability to interpret and draft policy and procedural information into clear and easy to understand guidance material.
Ability to develop and update documents to include the process steps for our Customer Records Management System.
The ability to manage multiple priorities while maintaining high work standards and accuracy, meeting defined timeframes and performing other duties as requested.
The ability to work under limited direction, guided by policies, accepted standards and precedents.
Desirable experience/skills: Experience working in Confluence platform and JIRA project management tool.
Comfortable with new ways of thinking about accessibility and enthusiasm for accessible design and development will be highly regarded.
Understand how to develop Plain English resources within the government style guide parameters.
The ability to work well within a geographically dispersed and online team environment.
Well-developed and demonstrable critical thinking and problem-solving skills.
Benefits: A healthy, safe, and diverse work environment.
Continuous employee support.
Opportunities for career development.
If this sounds like the role for you, and you'd like to learn more, click Apply Now.
The f2f Recruitment Team will be happy to assist you.
Ana Hicks ****** 02 6199 5750 http://www.f2frecruitment.com.au">www.f2frecruitment.com.au Excited about this role but don't believe your experience perfectly matches all job specifications?
Why not examine your transferable skills ?
If they position you as a strong, quality candidate, it's well worth applying for the position.
Read more on transferable skills: www.f2frecruitment.com.au/transferable-skills-more-important-than-ever #APS *Thank you for your interest in this position with face2face Recruitment.
Our advertisements automatically stay live for 30 days, even if the position is filled beforehand.
Should you find this role closed, not all is lost.
If you submit your resume to us as a general expression of interest, we will consider you for other positions that suit your talent and experience.
We may well have current positions to fill and will certainly consider you for future suitable roles.
Submitting your resume has the added bonus of getting your name in the mix for opportunities we fill without even advertising.
All you have to do is register here https://www.f2frecruitment.com.au/register/">https://www.f2frecruitment.com.au/register/ or send your resume to ******.
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