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Vor 4 Tagen
Graduate Sales Support Coordinator - Renewals & QuotingHawthorn, Australia | Posted on 10/17/2024
The Partner Experience Renewals Coordinator plays a key role in ensuring we engage with our resellers via phone, email, or chat for renewal enquiries and preparation of sales quotations for our portfolio of innovative technology solutions.
The team takes pride in being very responsive and maintaining a quick turn-around time getting back to our reseller enquiries.
The position requires a general understanding of the various product ranges Wavelink promotes (product training will be provided).
This position works and collaborates with all facets of the Wavelink internal functional areas to deliver value to our customers and team members.
RequirementsJob Responsibilities include: Managing renewals based on expiry date or incorporating additional products/services into co-term renewals.
Identify aging customer sales to present trade-up opportunities.
Be the prime contact for all inbound phone communication relating to renewals.
Updating our CRM system and generating reports.
Negotiating with multiple stakeholders on renewals.
Working to understand the intricacies of client requirements.
Identify cross-sell opportunities.
Collaborate with internal teams.
Competencies required for the job: Ability and experience to work under pressure.
Superior communication skills (verbal and written).
High levels of energy, drive, and enthusiasm.
Highly organized with a high attention to detail and multi-tasking skills.
Team player with a "can-do" attitude.
Ability to learn and retain product information about Wavelink products and how they integrate with other complementary products promoted by our resellers (training and certifications will be provided).
Experience with Excel.
Procurement system experience would be highly regarded.
Wavelink is highly customer-focused and this role is imperative to ensuring customer requirements are fulfilled in order to grow our business.
This role provides the opportunity to be part of a team in a dynamic company where you can develop and grow.
We are a forward-thinking technology company that sells a bespoke portfolio of technology solutions, some of Wavelink's offerings include cyber-security software, networking, Wi-Fi, and healthcare mobility solutions.
The solutions are leading products in the industry that help to increase productivity and effectiveness in organizations.
Wavelink has experienced exponential growth in the business as we continue to see an increased uptake and investment from organizations in their technology stack.
Whilst each product has been strategically selected to have optimal market penetration, they are also selected to be complementary to one another.
This role is based in our Hawthorn Office, the environment is vibrant with many social events throughout the year.
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