Product Expert
vor 2 Wochen
About the role:The objective of this position is to be the local technical expert and follow up on TOMRA's reverse vending products.
You will be required to interface with our partners, customers, Technicians, and system users.
This role will act as the conduit between TOMRA Collection Australia (TCA) and TOMRA's global head office in Norway.
What you'll be doing: Build a comprehensive understanding of the TOMRA's product portfolioAnalyze data gathered from, report, and follow up on installed machines according to SLA'sSuggest, develop, test, and implement performance-improving actionsAct as the escalation point for technical queries or requests regarding TOMRA's various RVM's and resolve technical issues that may arisePerform software and hardware testingCreate and maintain training material and product documentationDeliver training to Technicians, other Field Teams, and Service Centre OperatorsDevelop market-specific solutions for equipment/RVMsLead projects for TCASupport machine installation and deployment processesImplement performance-improving actions across TCA's RVM portfolioQualificationsEngineering Degree majoring in Mechatronic, Mechanical, or Electrical preferredStrong data analysis capabilitiesStrong ability to communicate clearly with both internal and external stakeholdersSolution and result-drivenAbility to learn and adapt new conceptsPrevious hands-on or field experience is preferredProven experience developing products or system improvements
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