Senior Partner Delivery Assurance Manager, Day 1 Delivery Excellence
Vor 2 Tagen
Senior Partner Delivery Assurance Manager, Day 1 Delivery Excellence (D1D) ExcellenceJob ID: 2840763 | Amazon Australia Company Pty LtdAmazon Web Services (AWS) is a highly reliable, scalable, low-cost cloud infrastructure platform that powers hundreds of thousands of organizations in 180+ countries around the world. AWS Professional Services (ProServe) is seeking a talented and driven Senior Partner Delivery Assurance Manager to help us drive the evolution of our partner-based engagements. Are you looking for an opportunity to reinvent how our customers experience ProServe by leveraging partners? We are looking for someone who can craft innovative mechanisms and tools to provide superb delivery experiences to our end customers.Our Partners play a key role in our go-to-market and delivery strategies and enable the success of our customers on the AWS cloud infrastructure. The Partner Delivery Assurance (PDA) function ensures that our customers have the same high-quality experience from our partners as they would expect from AWS ProServe. The Partner Delivery Assurance Manager will work to continually ideate new ways to improve partner delivery with our end customers, evaluate partner performance across a portfolio of partner delivered customer programs, make recommendations to drive partner performance/success, and help resolve partner-related delivery escalations. You will act as a consultant for the ongoing governance of selected partner-engaged projects and collaborate with cross-functional business partners and stakeholders (e.g. Partner and Delivery Managers, Engagement Managers, ProServe Business Development, PS&O) to optimize partner delivery and drive partner delivery excellence.As a Senior Partner Delivery Assurance Manager in the AWS ProServe Strategy and Operations team (PS&O), you will have an exciting opportunity to influence and innovate. Working face to face with partners and enterprise customers around the world, you will define new ways to harness the power of the AWS platform. You will work on overlapping projects, which require the ability to multi-task and juggle various priorities.The role requires an individual who can navigate through ambiguity, work with minimal direction, innovate, move quickly, and not be constrained by how things have been done before; as well as consult with stakeholders on the best means of delivery for key objectives. Are you ready to be part of a nimble, creative, and pragmatic approach? This position requires resolute customer focus, the ability to dive deep and invent, and the ability to make high-pressure decisions, fast.We care about your career growth. When you join the team, you and your manager will jointly craft a career plan and review it regularly to ensure you're on track to meet your goals. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there. Our business is growing fast and our people will grow with it.Key job responsibilitiesEvaluate & optimize partner performance on individual projects based on ProServe's Global Delivery Framework (GDF) and Quality Framework. Provide recommendations and facilitate escalations. Own and drive partner delivery excellence.Develop and nurture relationships with customers and strategic partners, driving end customer and partner satisfaction through the development of onboarding strategies and the use of ProServe's delivery assets.Work with a multi-disciplinary team of delivery specialists, engagement managers, and practice managers, to craft, implement, and track mechanisms and tools to manage and inspect projects on which AWS partners are involved.Be responsible and accountable for maintaining an accurate, current view of partner performance, capability and competency which supports recommendation of one or more partners for consideration for new business opportunities.Track and report on partner performance, ensuring the customer's investment is delivering value against the intended objective and timeline.Provide data-driven trends and future insights based on partner-related Key Performance Indicators (KPI) and standardized business metrics. Support the development of partner dashboards that will help drive the partner business strategy and planning for the short and mid-term.Continually evaluate partner performance across a portfolio of partner delivered customer programs, make recommendations to drive partner performance/success and address and resolve partner-related escalations.Lead partner Quarterly Business Reviews (QBRs) and collaborate with internal teams.BASIC QUALIFICATIONS5+ years of program or project management experienceExperience using data and metrics to determine and drive improvementsExperience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS2+ years of driving process improvements experienceMaster's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field7+ years of customer-facing, large scale implementation consulting experience across multiple cross-functional teams.7+ years of relevant experience in professional services delivery management and/or experience in developing and executing partner enablement programs, partner delivery strategies, and go-to-market initiatives.Proven track record of successfully leading and developing high-performing teams, with at least 3-5 years in a direct people management capacity.Extensive knowledge and understanding of the technology industry, solution selling, and partner ecosystems. Exceptional leadership, communication, customer and partner facing negotiations, and relationship-building skills with demonstrated ability to drive revenue growth, develop strategic partnerships, and manage complex partner relationships.
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