Workforce Planner | Sydney, Au
vor 1 Monat
Workforce PlannerDepartment DistributionReporting to Head of Client Services - TransformationThe Workforce Planner role is responsible for creating, implementing and driving a strategic approach to workforce planning and optimisation across the APAC & Canada Client Services team. It will make an impact by optimising the Client Services workforce and operating model; providing data, insights and analysis; and guiding the efficient allocation of workload and resources in daily operations to achieve operational objectives.ROLE AND RESPONSIBILITIESForecasting of workload volumes across all channels, including voice, messaging/chat and email to support strategic planning and talent acquisition; budgeting; and understanding the impacts of proposed initiatives and changes, in addition to the management of day-to-day operations.Creation of rosters and scheduling of team members to optimise available capacity and maximise the client experience through the achievement of service levels, while considering business and operational requirements.Reporting, analysis and insights to enhance overall team and individual performance and inform the Client Services strategy.Real-time monitoring of volumes, service levels and experience across all queues and channels, and adherence to schedule.Partnering with the Client Services Extended Leadership Team to ensure the effective prioritisation and allocation of workload and optimisation of service levels, including management of scheduling exceptions.Client Services contact for contact centre telephony platform, working with internal Technology team and external telephony partner to request/manage changes and updates as required.Represent Client Services in projects as required.Provide insights and guidance on contact centre best practice operations.KEY SKILLS AND EXPERIENCEExpert knowledge of workforce management systems and principlesMinimum 2-3 years successful related forecasting and planning experience, with strong operations background, preferably in Contact Call Centre EnvironmentsGraduate level or equivalentStrong computer and software knowledgeStrong knowledge of contact centre telephone and CX platforms. Experience with Salesforce desired.Strong knowledge of Contact Centre fundamentalsExperience in building and maintaining complex forecasting models using WFP planning toolsExperience in leading managers and staff professionals in workforce planning sessions across multiple sites and ability to develop relationships with internal customers and become their single point of contactAbility to communicate confidently both written & orally at all levelsCOMPETENCIESCommunicationTeam WorkCustomer FocusResilience & AdaptabilityProblem Solving
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Workforce Planner | Sydney, Au
vor 1 Monat
Sydney, Österreich Efinancialcareers Ltd. VollzeitWorkforce Planner Department DistributionReporting to Head of Client Services - TransformationThe Workforce Planner role is responsible for creating, implementing and driving a strategic approach to workforce planning and optimisation across the APAC & Canada Client Services team.It will make an impact by optimising the Client Services workforce and...
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Workforce Planner | Sydney, Au
vor 1 Monat
Sydney, Österreich Efinancialcareers Ltd. VollzeitWorkforce Planner Department DistributionReporting to Head of Client Services - TransformationThe Workforce Planner role is responsible for creating, implementing and driving a strategic approach to workforce planning and optimisation across the APAC & Canada Client Services team. It will make an impact by optimising the Client Services workforce and...
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Workforce Planner | Sydney, Au
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitWorkforce PlannerDepartment DistributionReporting to Head of Client Services - TransformationThe Workforce Planner role is responsible for creating, implementing and driving a strategic approach to workforce planning and optimisation across the APAC & Canada Client Services team.It will make an impact by optimising the Client Services workforce and operating...
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Workforce Planner | Sydney, Au
vor 1 Monat
Sydney, Österreich Efinancialcareers Ltd. VollzeitWorkforce PlannerDepartment DistributionReporting to Head of Client Services - TransformationThe Workforce Planner role is responsible for creating, implementing and driving a strategic approach to workforce planning and optimisation across the APAC & Canada Client Services team.It will make an impact by optimising the Client Services workforce and operating...
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Workforce Planner | Sydney, Au
vor 4 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitWorkforce PlannerDepartment DistributionReporting to Head of Client Services - TransformationThe Workforce Planner role is responsible for creating, implementing and driving a strategic approach to workforce planning and optimisation across the APAC & Canada Client Services team.It will make an impact by optimising the Client Services workforce and operating...
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Workforce Planner
vor 3 Wochen
Sydney, Österreich The Star Ent Group VollzeitApply now Job no: 531629 Work type: Permanent Full Time Location: Sydney Categories: Coordinator / Administrator Workforce Planner – Workforce ManagementThe Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team...
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Workforce Planner
vor 2 Wochen
Sydney, Österreich The Star Ent Group VollzeitApply now Job no: 531629 Work type: Permanent Full Time Location: Sydney Categories: Coordinator / Administrator Workforce Planner – Workforce Management The Star Entertainment Group (TSEG) is a publicly listed company on the ASX.Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team...
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Workforce Planner
vor 3 Wochen
Sydney, Österreich The Star Ent Group VollzeitApply now Job no: 531629 Work type: Permanent Full Time Location: Sydney Categories: Coordinator / Administrator Workforce Planner – Workforce Management The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team...
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Workforce Planner
vor 3 Wochen
Sydney, Österreich Direct Group VollzeitFull time Direct Group is one of Australia's leading direct to consumer retailers.It is a trusted provider of products and services to the growing, high spending senior demographic which is often neglected and not effectively reached by traditional retail and e-commerce players.The Group markets and sells in Australia, New Zealand and Asia communicating...
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Workforce Planner
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitBusiness/Systems Analysts (Information & Communication Technology) Full time CX & Data is a division of IVE, Australia's leading holistic marketing company.Driven by data, we provide deep customer insights and specialist marketing technology services.We then implement these through the creation, production, and delivery of targeted personalised...
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Workforce Planner
vor 2 Monaten
Sydney, Österreich Michael Page Australia VollzeitAbout Our Client This business is a growing organisation in the transport sector.It has National coverage with head offices in both ACT & NSW.Due to the significant YOY growth they are now seeking a dynamic and detail-oriented Workforce Planner in a newly created role.This is an exciting opportunity to contribute to the efficient and strategic deployment of...
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Workforce Planner
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAbout Our ClientThis business is a growing organisation in the transport sector.It has National coverage with head offices in both ACT & NSW.Due to the significant YOY growth they are now seeking a dynamic and detail-oriented Workforce Planner in a newly created role.This is an exciting opportunity to contribute to the efficient and strategic deployment of...
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Workforce Planner
vor 3 Wochen
Sydney, Österreich Downer Group VollzeitWe currently have an opportunity for a Workforce Planner to join our team.This position will support the key delivery of workforce management practices across the Downer Contact Centres, namely team schedules, real time management, and reporting. Responsibilities: Demonstrated experience in Workforce Planning. COPC Accreditation/Training (desirable)....
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Workforce Planner | Silverwater
vor 2 Monaten
Sydney, Österreich Connecting Families VollzeitAbout UsConnecting Families' vision and purpose is to bring communities together to ultimately create a better life for children, adults and families.We possess a strong belief that every individual need is of the utmost importance and our entire team is committed to delivering this promise.Supporting our vision are our CARE core values of Capability,...
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Workforce Optimisation Analyst | Sydney, Au
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitWorkforce Optimisation AnalystCommonwealth Bank of Australia, Sydney, AustraliaDo work that mattersRetail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world's...
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Workforce Optimisation Analyst | Sydney, Au
vor 4 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitWorkforce Optimisation AnalystCommonwealth Bank of Australia, Sydney, AustraliaDo work that mattersRetail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers.We offer market-leading products and services, supported by some of the world's best...
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Workforce Optimisation Analyst | Sydney, Au
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitWorkforce Optimisation Analyst Commonwealth Bank of Australia, Sydney, Australia Do work that mattersRetail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers.We offer market-leading products and services, supported by some of the world's...
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Stragetic Workforce Planner
vor 1 Monat
Sydney, Österreich Experis Manpowergroup Sp. Z O.O. VollzeitRequirementsStrategic Workforce Planner position at the SFIA level 5-6 range.There will be a merit pool created for any additional suitable candidates who were unsuccessful.The evaluation team will determine which (if any) candidates receive interviews. Role: Map and analyse the current state of aggregated organisational workforce and people capability in...
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Junior Merchandise Planner
vor 2 Monaten
Sydney, Österreich Helen Kaminski VollzeitJUNIOR MERCHANDISE PLANNER(FULL-TIME)Helen Marie Kaminski crafted her first hat to protect her children against the harsh Australian sun.What started out in 1984 has now evolved into Helen Kaminski Pty Ltd, a global fashion accessories brand for men and women, renowned for authenticity, craftsmanship and sustainability.With its head office in Sydney,...
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Senior Workforce Analyst | Sydney, Au
Vor 7 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitSenior Workforce Analyst Bendigo and Adelaide Bank, Sydney, Australia About the roleBased at any of our head office locations, the Senior Workforce Analyst reports into the Senior Manager Workforce Management and will form a key influence in the Operational Excellence Function that focuses on capacity planning, process efficiency and compliance, customer...
