Aktuelle Jobs im Zusammenhang mit Customer Success Manager - Sydney - Meltwater
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
Vor 3 Tagen
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
Vor 7 Tagen
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Customer Success Manager
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Customer Success Manager
Vor 4 Tagen
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Customer Success Manager
Vor 4 Tagen
Sydney, Österreich Creatio VollzeitWe are looking for a Customer Success Manager to join our team.Working on our team as a Customer Success Manager position involves:Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners.Collecting feedback from customers about the Creatio system and satisfaction with the partner's implementation...
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Customer Success Manager
Vor 3 Tagen
Sydney, Österreich RELX Trading Australia Pty Limited Company VollzeitCustomer Success Manager Are you passionate about building relationships and ensuring customer success? Do you have a proven track record of maximizing customer satisfaction? About our Team Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by...
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Customer Success Manager
Vor 7 Tagen
Sydney, Österreich Sofico Nv VollzeitThe RolenRelational DevelopmentnIn this role, you will foster strong relationships with customers at all levels, ensuring their strategic and operational goals are aligned.You will conduct regular meetings to review progress, address challenges, and plan future actions.Implementing a governance model to manage relationships and commercial activities post...
Customer Success Manager
vor 2 Wochen
DescriptionBegin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers.We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences.
As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user trainingAt Meltwater, we offer more than just a job—it's a pathway to personal and professional growth.
Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles.
Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.What You'll Do:Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
Drive client engagement and product adoption to ensure ongoing value delivery.
Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.
What You'll Bring:A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
Proactive approach in identifying and addressing customer needs and opportunities promptly.
Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
Excellent written and verbal communication skills in (Language) and English.
Willingness to embrace the best of both worlds with our hybrid work schedule.
This role requires you to be in the office 3 days a weekThe ability to legally work in the country of hire is required for this position.
What We Offer:Enjoy flexible paid time off options for enhanced work-life balance.
Gym & wellness allowance through our partnership with ClassPass.
Community Outreach Days get involved & undertake charity work or volunteer as paid days off, based on employee tenure.
Employee assistance programs cover mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being.
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Benefit from our family leave program, which grows with your tenure at Meltwater.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work: Address: Level 9/50 Carrington St, Sydney NSW 2000Our StoryThe sky is the limit at Meltwater.
At Meltwater, we believe that when you have the right people in the right working environment, great things happen.
Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.We're proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world.
No matter where you are, you'll work with people who care about your success and get the support you need to reach your goals.So, in a nutshell, that's Meltwater.
We love working here, and we think you will too.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered.
We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity.
We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
