Luggage Porter
vor 2 Monaten
Company DescriptionThe Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London's Whitehall unites the allure and heritage of Raffles with one of the world's most historic addresses.
This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Job DescriptionReporting into Head Concierge, you will be a direct point of contact for guests in the lobby and work with the concierge team to provide any answers to questions they may have. You will assist guests with their luggage and deliver it to their rooms as promptly as possible. You will also run errands for guests and employees.
Specifically, as the Luggage Porter, your responsibilities will include:
Promoting positive colleague relations through an environment that encourages open communication, trust, mutual respect and continuous feedback.Being an effective communicator, adhering to both legal/statutory responsibilities and Company Policies and procedures.Handling all guest luggage, packages, and parcels with the utmost care.Maintaining attention to detail.Providing a genuine, attentive, friendly, positive and proactive service to our guests while managing the public areas of the hotel.Ensuring that guest and departmental expectations are met, exceeding the high standards required by the company.What are we looking for? Driving licence desirable.Ability to communicate clearly and efficiently in English, both verbal and written.Recent experience within 5-star hotels or a similar role.Enthusiasm and commitment to delivering the best service and experiences possible in any situation.Proven track record of surprising and delighting guests to provide exceptional service.Able to work within a team.Ability to multitask and remain calm under pressure.Detail-oriented.Distinctive, professional and warm personality. Additional InformationWhy join our Raffles team? Not only will you be joining one of the world's best hotels, you will also receive great benefits including:
Competitive salary.28 days holiday including bank holidays plus an extra day for every year of service up to 5 years.Staff meals while on duty.Employee assistance program, including virtual GP and financial advice.Life Assurance for all our colleagues.Enhanced sick pay.Enhanced maternity, paternity and adoption pay.Free dry cleaning for uniform.Season ticket loans and cycle to work scheme.Colleague gifting to celebrate special occasions.Paid days off to move house or give back time to a charity of your choice.Internal learning and development programmes tailored to you.Fun-filled events, whether that's a pub quiz, team run or festive party.Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.Worldwide development opportunities across Accor's extensive brand portfolio.What are the Raffles Values? Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
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