Resident Manager
vor 4 Wochen
Company Description
Do you have a passion for shaping and influencing company culture? If so, we want you to join our team
Job Description
We are seeking a dedicated Resident Manager to oversee all aspects of Village Services within our client contract. This role ensures the highest quality of work across all village services, meets budget constraints, and fulfills all contractual obligations and Key Performance Indicators. The Resident Manager will manage Heads of Department for services such as Accommodation and Food & Beverage, ensuring seamless operations and client satisfaction.
Key Responsibilities:
Review performance with clients and management
Communicate operational goals, OHS, and business developments
Implement procedures to improve customer satisfaction
Collect and review user satisfaction data
Lead incident investigations and audits
Report to Head Office with site summaries and operational reports
Provide technical troubleshooting and support
Ensure equipment meets specifications
Manage staffing and workplace inspections
Deliver on-site training and promote diversity
Manage employee engagement surveys
Implement cost minimization measures
Oversee cash transactions and perform financial analysis
Conduct OHS Toolbox Talks and monitor material consumption
Develop new environmental, safety, and training programs
Foster strong staff relationships and ensure compliance with HSEQ plans
Assist with injury management and ensure service agreement compliance
Maintain high standards in kitchen and cleaning processes
Ensure staff training and address issues promptly
Conduct business reviews and plan future events
Qualifications
Experience:
Experience in managing and mentoring teams
Background in FIFO service operations
Senior Secondary Certificate of Education
Business degree preferred (MBA)
Additional Information
Why choose Sodexo? Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.
We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.
At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.
We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program
How to apply? If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.
One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.
Submit your application today and become part of the Sodexo family
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