Thermo Fisher Scientific | Region Service Manager Qld | Brisbane
vor 1 Monat
Position Summary: This role focuses on leading a team of field service engineers, supporting customers, and growing the service business.
Responsibilities include maintaining high service standards, delivering excellent customer service, and prioritizing for repairs, maintenance, and installations.
The Region Service Manager is accountable for improving service delivery and meeting organizational goals.
Key Responsibilities:
People Leadership and FSE Development: Lead, motivate, recruit, develop, and guide Field Service Engineers (FSE) within their region.
Build capability and technical expertise within the field team through technical training and individual FSE development plans in collaboration with the Technical Operations Manager.
Drive a customer-centric culture with a focus on developing FSEs to become a high-performance team.
Field Service Delivery: Facilitate end-to-end field service operations, including customer communication, management of critical issues, and prioritization of resources (field service engineers, parts, tools) for breakdown repairs, planned preventative maintenance, and installations.
Monitor and ensure accurate completion and reporting of PM, breakdown repairs, and installation jobs in the service system.
Maintain service quality and prioritize customer happiness.
Address any concerns or customer complaints promptly.
Facilitate toolbox meetings and streamline field service workflow to drive continuous process improvement.
Customer Relationship Management: Champion positive relationships with customers, including key account management.
Engage with customers to comprehend their needs, proactively handle user problems, address concerns, and ensure a satisfying customer experience.
Support and drive service sales revenue for the region in collaboration with the Senior Service Manager and Service sales Manager.
Safety, Compliance, and Wellbeing: Ensure all FSEs align with all relevant regulations, safety standards, and industry guidelines.
Develop and implement policies and procedures to stay in sync with a safe working environment.
Qualifications & Experience
4+ years of Technical Service management and/or service business management experience.
People leadership and team management experience, with track record in building, developing and coaching a successful FSE team to deliver excellent service to customers.
Demonstrated experience in driving service business growth and revenue targets.
Experience leading change, from a process and people perspective.
Demonstrated experience in operating successfully within an environment focused on commitment and high levels of intensity.
Business insight of industry sector, the regional market, its key trends, and potential challenges (preferred) Experience in working in a global and matrix organisation with a decentralised model (preferred) Skills & Attributes
Strong customer communication and interpersonal skills Intuition for service business People leadership Problem solving and Analytical Join our team and take advantage of these great benefits
Apply now to learn more about the full range of benefits we offer.
Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
Flexibility: Balance your work and personal life with flexible arrangements.
Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality
#J-18808-Ljbffr
-
Region Service Manager Qld
vor 1 Monat
Brisbane, Österreich Thermo Fisher Scientific VollzeitPosition Summary: This role focuses on leading a team of field service engineers, supporting customers, and growing the service business.Responsibilities include maintaining high service standards, delivering excellent customer service, and prioritizing for repairs, maintenance, and installations.The Region Service Manager is accountable for improving...
-
Region Service Manager Qld
vor 1 Monat
Brisbane, Österreich Thermo Fisher Scientific VollzeitPosition Summary: This role focuses on leading a team of field service engineers, supporting customers, and growing the service business.Responsibilities include maintaining high service standards, delivering excellent customer service, and prioritizing for repairs, maintenance, and installations.The Region Service Manager is accountable for improving...
-
Region Service Manager Qld
vor 1 Monat
Brisbane, Österreich Thermo Fisher Scientific VollzeitPosition Summary: This role focuses on leading a team of field service engineers, supporting customers, and growing the service business. Responsibilities include maintaining high service standards, delivering excellent customer service, and prioritizing for repairs, maintenance, and installations. The Region Service Manager is accountable for improving...
-
Brisbane, Österreich Tideri Jobbörse VollzeitWork Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.Your work will have real-world impact, and you'll be supported in achieving your...
-
Region Service Manager
vor 2 Monaten
Brisbane, Österreich Thermo Fisher Scientific VollzeitWork Schedule Standard (Mon-Fri)Environmental Conditions Various outside weather conditionsJob Description Position Summary: This role focuses on leading a team of field service engineers, supporting customers, and growing the service business.Responsibilities include maintaining high service standards, delivering excellent customer service, and prioritizing...
-
Brisbane, Österreich Tideri Jobbörse VollzeitWork Schedule OtherEnvironmental Conditions OfficeJob Description Join Thermo Fisher Scientific and make a difference on a global scale.Help our customers improve the world by developing solutions for challenges like protecting the environment and finding cures for cancer.Contribute to meaningful work that impacts lives every day.Location/Division Specific...
-
Brisbane, Österreich Tideri Jobbörse VollzeitAdd expected salary to your profile for insights As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.We provide our global teams with the resources...
-
Product Specialist
vor 1 Tag
Brisbane, Österreich Thermo Fisher Scientific VollzeitWork Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.We provide our...
-
Thermo Fisher Scientific | Product Specialist
vor 2 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitWork Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.We provide our...
-
Product Specialist
vor 2 Wochen
Brisbane, Österreich Thermo Fisher Scientific VollzeitWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.We provide our...
-
Product Specialist
vor 2 Wochen
Brisbane, Österreich Thermo Fisher Scientific VollzeitWork Schedule Standard (Mon-Fri)Environmental Conditions OfficeJob Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.We provide our...
-
Thermo Fisher Scientific | Sr Qa Technician
Vor 2 Tagen
Brisbane, Österreich Tideri Jobbörse VollzeitWork Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.We provide...
-
Strategic Partnerships Manager
vor 2 Wochen
Brisbane, Österreich Thermo Fisher Scientific VollzeitAdd expected salary to your profile for insightsAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the...
-
Strategic Partnerships Manager
vor 2 Wochen
Brisbane, Österreich Thermo Fisher Scientific VollzeitAdd expected salary to your profile for insightsAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.We provide our global teams with the resources...
-
Sr Administrative Services Coordinator
vor 2 Wochen
Brisbane, Österreich Thermo Fisher Scientific VollzeitWork Schedule Standard (Mon-Fri)Environmental Conditions OfficeJob Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.We provide our...
-
Brisbane, Österreich Tideri Jobbörse VollzeitWork ScheduleStandard (Mon-Fri)Environmental ConditionsAdherence to all Good Manufacturing Practices (GMP) Safety Standards, No eye contacts allowed; prescriptive glasses will be provided, OfficeAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our...
-
Sr Administrative Services Coordinator
Vor 7 Tagen
Brisbane, Österreich Thermo Fisher Scientific VollzeitWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.We provide our...
-
Brisbane, Österreich Tideri Jobbörse VollzeitWork Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs.without assistance.Adherence to all Good Manufacturing Practices (GMP) Safety Standards.No contact lens allowed; prescriptive glasses will be provided.Office environment with some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear...
-
Thermo Fisher Scientific | Product Specialist
vor 1 Monat
Brisbane, Österreich Tideri Jobbörse VollzeitProduct Specialist - Clinical Diagnostics As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.Product Specialist, Clinical Diagnostics (QLD & NT)...
-
Contamination Control Manager
vor 1 Woche
Brisbane, Österreich Thermo Fisher Scientific VollzeitWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeAbout Us:As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some...
