Information Management Partner
vor 1 Woche
At the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.
The TIO's vision is for a fair and accessible communications market for Australia.
We are connecting people, building trust and delivering fairness.
Within this role as Information Management Partner, you'll support the Operational Excellence function by managing the TIO's information management eco-cycle.
You'll do this by assessing the needs of our stakeholders and creating, sharing and managing resources in a timely and meaningful manner.
Job DescriptionYou'll report to the Head of Service Excellence and Optimisation and play a critical role in creating, curating and managing high quality content that supports Operational Excellence in delivering fair and consistent outcomes.
You will ensure that information resources and information architecture are strategically developed, maintained and aligned with our goals to enhance workforce performance.
Your primary responsibilities will include:
Providing strong operational and peer leadershipEnsuring all stakeholders have access to key contentManaging the Information Architecture for Operational Excellence function from creation to disposalFuture focused responsiveness in a changing environmentDesired Skills and ExperienceYou will possess highly developed judgement, being able to make sound decisions while maintaining a lens towards the future.
You will be collaborative in your approach and influence stakeholders with ease while adapting to the changing needs of the community we serve.
To be successful in this role you will need:
Tertiary qualification in relevant field, or extensive relevant experience (Desirable)Strong understanding of User Experience PrinciplesStrong organisational and project management skillsExcellent verbal and written communication skillsAbout the TeamThe Operational Excellence (Early Resolution and Dispute Resolution) Group (the Group) are responsible for the end-to-end complaints handling process for residential consumers and small businesses that have been unable to resolve their phone or internet complaint with their telecommunications service provider.
The Group is also responsible for identifying and implementing service, process and individual improvement initiatives to support the delivery on the TIO purpose.
The TIO's purpose is to resolve complaints fairly and drive improvement in a dynamic communications sector.
Our purpose is underpinned by four core values: Fairness, Integrity, Excellence, and Collaboration.
To uphold this commitment, the TIO implements reasonable adjustments to promote inclusivity, including part-time or reduced hours, a hybrid work model, workplace accessibility modifications, adjustments to equipment and devices, engagement in co-design practices, and being open to other measures that support every person in our organisation to thrive.
To ApplyPlease include as part of your application a resume and cover letter that demonstrates your skills and addresses why you are the right person for this role.
For more information about the Telecommunications Industry Ombudsman (TIO) please visit our website www.tio.com.au/about-us
If you have any questions regarding this role or would like to enquire about reasonable adjustments, please email ******
Applications close Sunday, 12 January 2025, 11.59pm AEST Please note, applications may close prior to the deadline.
Telecommunications Industry Ombudsman Limited
#J-18808-Ljbffr
-
Information Management Partner
vor 1 Woche
Melbourne, Österreich Telecommunications Industry Ombudsman VollzeitAt the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair and accessible communications market for Australia.We are connecting people, building trust and delivering fairness.Within this role as Information Management Partner,...
-
Information Management Partner
vor 2 Wochen
Melbourne, Österreich Telecommunications Industry Ombudsman VollzeitAt the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair and accessible communications market for Australia. We are connecting people, building trust and delivering fairness. Within this role as Information Management Partner,...
-
Melbourne, Österreich Tideri Jobbörse VollzeitAt the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair and accessible communications market for Australia.We are connecting people, building trust and delivering fairness.Within this role as Information Management Partner,...
-
Senior Information Management Lead
vor 1 Monat
Melbourne, Österreich Better Health Network VollzeitPermanent Full-Time | Based at the Victorian Pride Centre, St KildaLead the way in information management, governance, and innovation.Better Health Network (BHN) is looking for a dynamic and experienced Senior Information Management Lead to join our forward-thinking team. In this pivotal role, you will drive strategic information management initiatives,...
-
Senior Partner Information Security
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitSenior Partner Information Security & Service Delivery The Senior Partner Information Security and Service Delivery at BOQ Group plays a crucial role in driving the implementation, monitoring, and assurance of our Risk Management Strategy (RMS) and operational risk management framework (ORMF).This position focuses on managing technology, information...
-
Information Management Archivist
vor 1 Monat
Melbourne, Österreich Hudson RPO VollzeitLocation - Melbourne VIC Contract - Until 15th Feb 2025 Immediate Start This pay rate is inclusive of mandatory 25% casual loading Minimum of five (5) years experience in applying PROV's RDAs Retention Disposal Authorities in the appraisal of records.Proven capacity to plan and implement an effective Records Disposal Program.Extensive knowledge of Public...
-
Information & Records Management Coordinator
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitJob posted: 19/11/2024 Job type: Full time / Ongoing - full time Organisation: Country Fire Authority Salary: Salary not specified Occupation: IT and Telecommunications Reference: VG/1831788 Located at CFA Headquarters, Burwood East Full time, Ongoing start in 2025 The CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a...
-
Information Management And Records Specialist
vor 1 Monat
Melbourne, Österreich Talent International VollzeitOur ClientThis government agency is committed to the prosperity of the Commonwealth, working with business to deliver quality trade and investment, driving growth in tourism and sharing commercial insights to inform government policy.The agency works closely with business, academic institutions, tourism operators, local government and citizens to develop...
-
Manager Information And Records Management
vor 2 Monaten
Melbourne, Österreich State Of Victoria VollzeitManager Information and Records ManagementHere at the Victorian Gambling and Casino Control Commission (VGCCC), we have an opportunity for a Manager Information and Records Management to join our IDE Division.If you are looking to develop your Information and Records Management skills and thrive in a varied environment, take a step up and come and join...
-
Information Security Risk Management Lead
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitInformation Security Risk Management Lead Cuscal is a payments & regulated data services provider in Australia.Since 1966, we have enabled banks, corporates, and fintechs to better serve and connect with their customers. Our client's success is our success.And you make it happen! Payment systems are complex, regulated, and everchanging.We are an established...
-
Partner - Safety Services
vor 1 Woche
Melbourne, Österreich Erm: Environmental Resources Management VollzeitERM's Safety Services ERM helps our clients achieve immediate reductions in risk and sustained improvements in safety performance.Companies worldwide partner with ERM, drawing on our 40 years of industry experience to help them extract much greater value from their existing safety programs, processes and tools.Combining technical expertise in risk, process...
-
Records And Information Management Specialist
vor 3 Wochen
Melbourne, Österreich Department Of State VollzeitThis position is located in the Records and Information Management Division, Office of the Executive Director, Bureau of Global Talent Management (GTM/EX/RIM).RIM is responsible for establishing policies and procedures for comprehensive human resource data management for the Department.The Division conducts program and policy reviews, provides administrative...
-
Melbourne, Österreich Buscojobs VollzeitInformation Security Risk Management Lead Cuscal is a payments & regulated data services provider in Australia.Since 1966, we have enabled banks, corporates, and fintechs to better serve and connect with their customers.Our client's success is our success.And you make it happen! Payment systems are complex, regulated, and everchanging.We are an established...
-
Melbourne, Österreich La Trobe Sport VollzeitClinical Practitioner, Health Information ManagementJob No.: 568406Work type: Continuing• Based at La Trobe University's Melbourne (Bundoora) campus• Teaching only (Clinical Practitioner)About the position As a Level C Clinical Practitioner, you will play a crucial role in shaping the future of healthcare.Your primary responsibilities will involve...
-
Melbourne, Österreich Bank Of America VollzeitJob Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...
-
Melbourne, Österreich La Trobe University VollzeitClinical Practitioner, Health Information ManagementApply now Job no: 568406Work type: ContinuingLocation: Melbourne (Bundoora)Categories: Teaching Focused, Level C - Teaching Focussed, Public Health, Community & Clinical Health• Based at La Trobe University's Melbourne (Bundoora) campus• Teaching only (Clinical Practitioner)About the position As a Level...
-
Melbourne, Österreich La Trobe University VollzeitClinical Practitioner, Health Information ManagementApply now Job no: 568406Work type: ContinuingLocation: Melbourne (Bundoora)Categories: Teaching Focused, Level C - Teaching Focussed, Public Health, Community & Clinical Health • Based at La Trobe University's Melbourne (Bundoora) campus• Teaching only (Clinical Practitioner)About the position As a...
-
Specialist Management Accounting
vor 3 Monaten
Melbourne, Österreich M-Con Management, Llc VollzeitPress Tab to Move to Skip to Content Link Company:South32 Group Operations Pty.Ltd. Our Team: Our team is part of the Finance function at South32, we are responsible for global financial results and analysis, joint venture reporting and short-term budgeting and forecasting.We collaborate across the business to deliver insightful analysis of Group financial...
-
Manager Health Information Management Service
vor 8 Stunden
Melbourne, Österreich Buscojobs VollzeitSalary : HSO Level G7 $112,269 - $119,290 per annumThis is a recruitment process for a Permanent Full Time position.This is where jobs become careers, passion finds its purpose, and your voice finds its place.Are you ready to dive headfirst into the community taking excellent health care where it's needed?Then South Metropolitan Health Service is the perfect...
-
V- Data And Information Management Assistant
Vor 3 Tagen
Melbourne, Österreich Salvos Stores Australia VollzeitABOUT USThe Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.We believe in doing good that transforms lives and futures for the better.It is this belief which drives us to find new ways and places where we can make a difference.From times of personal crisis to moments of national grief, we are always here —...
