Senior Csa
vor 3 Wochen
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico, and India. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance verticals.Job Title: Customer Support Associate – Collections VoiceGrade: H1/H2Job Category: Senior Associate / AssociateFunction/Department: OperationsReporting to: Team LeaderRole Description: A CSA in this role responds to customer queries and provides resolution, support, and assistance to customers who call regarding existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly, and effective service with accurate and personal solutions to customer inquiries.Revert on calls to customers on a variety of issuesUpdate and process information accurately into the system(s)Resolve customer problems in a timely mannerTake ownership & deliver on customer commitmentsLiaise with others within the process in the event where a customer query cannot be resolved at first point of contactClear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy mannerProfessional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect, and consideration.Ability to solve problems – look for solutions aligned to customer's perspective and deliver on all commitmentsTeamwork – consistently work together, trust each other and engage in constructive conversations for the good of the teamKey ResultsExternal Performance Measurements: ask relevant external groups to evaluate various program activities – usually through surveys of individuals within these groups – related to the services they have experiencedInternal Performance Measurements: used to assess and monitor the internal operation of an organization.ROLE HOLDER PROFILEPreferred educational qualifications: Min. Qualification- Under graduation in any stream.Preferred work experience: Fresher/Experienced with minimum 1 year of experience in a BPO/related industry; any experience in Telecom & Collections would be an added advantage.Skills and CompetenciesFunctional / Technical:Computer literate eg. Outlook, Word, Internet ExplorerTyping skills: Process specific cut offsVerbal and written English communicationBehavioral:Professional & Courteous in mannerismsAbility to liaise with customers at all levelsAbility to handle and resolve complex customer callsCorporate ValuesMust demonstrate Firstsource values – REACCH that acts as our north star, helping us achieve our goals in a uber competitive, digital-first world while meeting customer and investor demands for social responsibility.Risk-TakingDare to go beyondStrive to be the bestCollaborate, co-create and drive excellence.AgilityMove ahead of time quicklyStay nimble, adapt fast and learn constantly with a 'Digital First' mindset.Customer FirstKeep customers at the heart of every action.CredibilityInstil trust, confidence and accountabilitySeek answers rooted in 'what's right' and not 'who's right'.Be fair, respectful, transparent and sensitiveCare for your community; act responsibly towards the environment.
#J-18808-Ljbffr
-
Senior Csa
vor 4 Wochen
Melbourne, Österreich Firstsource Solutions Ltd VollzeitFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted brand custodians and long-term...
-
Senior Csa
vor 4 Wochen
Melbourne, Österreich Firstsource Solutions Ltd VollzeitFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted brand custodians and long-term...
-
Senior Csa
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services.Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted brand custodians and long-term...
-
Senior Csa
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services.Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted brand custodians and long-term...
-
Senior Operations Co-Ordinator
vor 3 Wochen
Melbourne, Österreich Csa Specialised Services Pty Ltd VollzeitManagement (Manufacturing, Transport & Logistics) Full time CSA is a trusted provider of specialised environmental services to Victoria's Utilities, Infrastructure, Construction, and Industrial sectors.We are working with some of Australia's largest private corporations and government authorities.Our strong fleet is comprised of over 80+ specialised vehicles...
-
Senior Operations Co-Ordinator
vor 2 Wochen
Melbourne, Österreich Csa Specialised Services Pty Ltd VollzeitManagement (Manufacturing, Transport & Logistics)Full timeCSA is a trusted provider of specialised environmental services to Victoria's Utilities, Infrastructure, Construction, and Industrial sectors. We are working with some of Australia's largest private corporations and government authorities. Our strong fleet is comprised of over 80+ specialised vehicles...
-
Melbourne, Österreich Tideri Jobbörse VollzeitFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services.Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted brand custodians and long-term...
-
Financial Analyst/Trader
vor 2 Monaten
Melbourne, Österreich Career Success Australia VollzeitLeading Mid-Tier Financial Investment company is offering a 12-week Financial Analyst/Trader Internship to Banking & Finance students and graduates.This firm provides financial research data, insights, and trading analysis to corporate clients in investment firms.During your Financial Analyst/Trader Internship, you will work with some of Australia's most...
-
Express Of Interest
vor 2 Monaten
Melbourne, Österreich Fujitsu VollzeitABOUT US We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. ABOUT THE ROLE The Senior Consultant - ServiceNow is...
-
Express Of Interest
vor 2 Monaten
Melbourne, Österreich Fujitsu VollzeitABOUT USWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.ABOUT THE ROLEThe Senior Consultant - ServiceNow is...
-
Express Of Interest
vor 2 Monaten
Melbourne, Österreich Fujitsu VollzeitABOUT USWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.ABOUT THE ROLEThe Senior Consultant - ServiceNow is...
-
Express Of Interest
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitABOUT USWe use technology to make happier lives.We are a global leader in technology and business solutions that transform organizations and the world around us.We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.ABOUT THE ROLE The Senior Consultant - ServiceNow is...
-
Senior Hvac Project Manager
vor 4 Wochen
Melbourne, Österreich Clearcompany VollzeitA major Mechanical Contractor that's been around for over 30+ years is seeking a Senior HVAC Project Manager in Melbourne!Get in touch with CSA!Major Mechanical Contractor that's been around for 30+ yearsSenior-level HVAC Project Manager role with scope for progressionHigher than average salary package, bonuses and benefits The Company They've spent over...
-
Senior Hvac Project Manager
vor 4 Wochen
Melbourne, Österreich Clearcompany VollzeitA major Mechanical Contractor that's been around for over 30+ years is seeking a Senior HVAC Project Manager in Melbourne! Get in touch with CSA!Major Mechanical Contractor that's been around for 30+ yearsSenior-level HVAC Project Manager role with scope for progressionHigher than average salary package, bonuses and benefits The Company They've spent over...
-
Senior Servicenow Engineer
Vor 4 Tagen
Melbourne, Österreich Commonwealth Bank Of Australia VollzeitSenior ServiceNow Engineer (Portal Design)Engineering - Software (Information & Communication Technology)Senior ServiceNow Engineer (Portal Design)You are passionate about making peoples jobs simpler and more rewarding.We are a team of big thinkers who are engineering the future of banking.Together we could create industry leading product lifecycles that...
-
Senior Servicenow Engineer
Vor 4 Tagen
Melbourne, Österreich Commonwealth Bank Of Australia VollzeitSenior ServiceNow Engineer (Portal Design)Engineering - Software (Information & Communication Technology)Senior ServiceNow Engineer (Portal Design) You are passionate about making peoples jobs simpler and more rewarding.We are a team of big thinkers who are engineering the future of banking.Together we could create industry leading product lifecycles that...
-
Solidworks Design Engineering
vor 2 Monaten
Melbourne, Österreich Career Success Australia VollzeitIf you're a mechanical engineering student or graduate and have a keen interest in mechanical design engineering, this Solidworks Design Engineering Internship is a great choice.Join a mid-sized machinery and equipment manufacturing company and support their Senior Design Engineer with Solidworks design and modelling projects. The 12-week internship in...
-
Automotive Engineering
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitNew Automotive Engineering Internship is now available with a leading automotive design company that offers a variety of design engineering services for a range of clients in the trucking and parts sector in Australia.This Automotive Engineering Internship is suited to mechanical engineering graduates and students.You will be part of the mechanical...
-
Express Of Interest
vor 2 Monaten
Melbourne, Österreich Fujitsu VollzeitABOUT US We use technology to make happier lives.We are a global leader in technology and business solutions that transform organizations and the world around us.We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.ABOUT THE ROLE The Senior Consultant - ServiceNow is...
-
Senior Servicenow Engineer
vor 3 Wochen
Melbourne, Österreich nbn™ Australia VollzeitSenior ServiceNow EngineerApply locations: Melbourne, SydneyTime type: Full timePosted on: Posted YesterdayTime left to apply: End Date: November 18, 2024 (7 days left to apply)Job requisition ID: 237562Job ExpectationsWe have an exciting new opportunity at nbn for a Senior ServiceNow Engineer, reporting to the Executive Manager DevSecOps Network Assurance.A...
