Head Of Customer Operations
vor 4 Wochen
Full time
Toyota Finance Australia (TFA) is the country's largest automotive financier.
Our past gives us credibility and knowledge.
But it's what the future holds, and how we can make the world a better place, that excites us.
It's not just about technology but what it can do for people.
In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA).
While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.
At TFA we're committed to empowering our customers to get into their new car and onto the road.
We're also passionate about, and committed to, our people.
Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow.
Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people.
From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring.
We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.
We're working towards a future where we look out for each other and our planet.
Where we enrich lives with the safest and most responsible ways of moving.
This is the kind of tomorrow we're imagining here at TFA.
Join us and help drive the future.
What you'll contribute toThe Head of Customer Operations will be based at our flagship hybrid agile Operations Centre in Scoresby, Melbourne.
This is a rare and exciting opportunity for an influential operational leader to lead the strategy, leadership and management of the Customer Operations function, overseeing general and complex customer service enquiries, insurance sales, refinance, Fleet Repairs and Authorisations, Fleet Registrations & Infringements and Kinto Servicing.
How you'll make an impactManagement of the development and execution of Customer Service, Fleet Operations, Kinto and TFA Insurance Sales strategiesDeep understanding of Contact Centre systems, Workforce Planning systems, Knowledge Management and omni channel technologyDevelop and maintain an energetic, high performance centre culture that inspires employee commitment.Responsible for communicating and implementing the Customer Operations business plan across the business.Develop, manage and report on functional budgets including delegation of authority and budget management to direct reports as appropriate.Continuously evaluate and recommend improvements to the systems, processes, and technology to enhance efficiency, accuracy, and customer satisfaction.Your attributesExtensive years of experience in Operations Management, overseeing large, fast paced teams.Extensive years of experience in senior leadership role in a multi-channel Contact Centre environment.Strong influencing and communication skills, written and verbal communication skills.Proven ability to develop effective and trusted relationships across all levels of the business, internal and external.Strong negotiation, analytical and problem-solving skills.Life at Toyota & What we offer youWe pride ourselves on a work culture that supports and rewards people.
From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life.
After all, our people are our greatest assets.
Toyota Australia is well-recognised for offering:
Flexible hours and workspacesCareer Development16 weeks paid primary carers leave & 4 weeks paid parental leave for secondary carersWellness facilities & Employee Assistance Program (private coaching available to you and your family)Paid volunteer days to support your community / Employee Community Grants FundEmployee Car Benefit SchemeBuilding a great place to workYou're welcome to find out more by visiting our careers page:
We are an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We are happy to adjust the recruitment process for your accessibility requirements.
Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.
Come with us and help create the future.
Please note, applications will formally close COB Friday 29 November 2024, however we will be contacting suitable candidates prior to the advertisement closing.
Therefore, we recommend submitting an application prior to the closure date if you are interested.
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