Customer Service Specialist
vor 1 Monat
Customer Service Specialist *** This is a Perth location only role The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession.
We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations.
COO also runs regulatory operations and Group regulatory projects.
Our people are dedicated to providing exceptional service, and show care, courage and commitment every day.
Everyday Banking Operations (EBO) complete operational processes for our CBA consumer finance products including credit cards and personal loans, along with home loan activities such as post settlements, discharges, construction loans, progress payments and government grants.
The Disputes Operations Team manage and resolve transaction disputes raised by customers across Bankwest and CBA.
As a Customer Service Specialist, you will be a self-starter who is passionate about delivering excellent customer service and building strong relationships with stakeholders.
You will possess the following attributes:
A CAN do attitude, with the ability to work toward measures that deliver customer experience and service qualityThe ability to grasp concepts in a fast-changing environmentPrevious disputes investigation experienceA sound customer service background.The Customer Service Specialist reports to the Manager, Disputes Operations who has 12-15 direct reports.
What your Role Will involve: You will be expected to perform the following tasks in a manner consistent with CBA's Values and People Capabilities.
Core responsibilities: Assess disputed card transaction cases in accordance with the applicable scheme rules, identifying the appropriate case resolutionEngage with internal and external stakeholders to investigate the root cause for disputed transactionsContact customers to collect and document information that may be used to resolve outstanding disputes - this may include making proactive outbound calls to customers to obtain additional information required to resolve their disputeEnsure that all disputes cases are handled in accordance with regulatory requirements.What will you need to succeed in this role Proven ability to effectively plan and coordinate incoming work and enquiries (essential)Experience in a customer-service role, ideally in retail banking, call-centre - or a similar customer-facing environment (essential)Understanding of Visa and MasterCard rules and Regulation related to debit and credit card transaction disputes (optional)Knowledge of the Disputes resolution process (optional).Strong analytical and problem-solving skillsExcellent communication and stakeholder management skillsA service-based mindset with strong customer focusHighly motivated, result-driven, team and customer-focusedDetail oriented - strong attention to detail, thorough and accurateGood Judgement - exercise critical thinking, analysis and assessing and taking ownership of outcomeIf you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.
We're keen to support you with the next step in your career.
Advertising End Date: 25/10/2024
Job ID: REQ221549
#J-18808-Ljbffr
-
Customer Service Specialist
vor 1 Monat
Perth, Österreich This Is An It Support Group VollzeitCustomer Service Specialist*** This is a Perth location only roleThe Chief Operations Office (COO) keeps the Bank running and powers our customer obsession. We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations. COO also runs...
-
Customer Service Specialist
vor 1 Monat
Perth, Österreich This Is An It Support Group VollzeitCustomer Service Specialist *** This is a Perth location only role The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession. We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations. COO also runs...
-
Customer Service Specialist
vor 3 Wochen
Perth, Österreich Advanced Personnel Management VollzeitAbout the Role At MyIntegra,Customer Service Specialistsare primarily responsible for responding to customer enquires via phone, email, web chat and SMS in a professional, friendly and timely manner.The Customer Service Specialist demonstrates empathy and care, understanding the needs of the customer and is willing to go above and beyond to provide excellent...
-
Customer Engagement Advisor
vor 2 Monaten
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries. This role offers the opportunity to build on your customer service career.ABOUT THE ROLEReporting to the Customer Engagement Manager you will ensure timely and professional...
-
Customer Engagement Advisor
vor 2 Monaten
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries. This role offers the opportunity to build on your customer service career.ABOUT THE ROLE Reporting to the Customer Engagement Manager you will ensure timely and professional...
-
Customer Engagement Advisor
vor 2 Monaten
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries.This role offers the opportunity to build on your customer service career.ABOUT THE ROLE Reporting to the Customer Engagement Manager you will ensure timely and professional...
-
Customer Service Delivery Specialist
vor 2 Monaten
Perth, Österreich Tideri Jobbörse VollzeitCustomer Service Delivery Specialist Apply locations Perth, Australia Time type Full time Posted on Posted 24 Days Ago Job requisition id R0089864 It's not just about your career or job title??? It's about who you are and the impact you will make on the world.Because whether it's for each other or our customers, we put People First.When our people come...
-
Customer Service Specialist
vor 4 Wochen
Perth, Österreich Commonwealth Bank Of Australia VollzeitCustomer Service Specialist - Dispute OperationsDo Work That Matters.CommBank's Chief Operations Office (COO) is looking for a Customer Service Specialist to join our Dispute Operations business.Our COO business keeps the Bank running and powers our customer obsession.We process and execute the majority of processes across the Bank supporting the Retail,...
-
Customer Service Delivery Specialist
vor 1 Monat
Perth, Österreich Tideri Jobbörse VollzeitIt's not just about your career or job title... It's about who you are and the impact you will make on the world.Because whether it's for each other or our customers, we put People First.When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it.If you are constantly striving to grow,...
-
Customer Service Specialist
vor 1 Monat
Perth, Österreich Commonwealth Bank VollzeitDo Work That Matters.CommBank's Chief Operations Office (COO) is looking for a Customer Service Specialist to join our Dispute Operations business.Our COO business keeps the Bank running and powers our customer obsession.We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec, and Institutional businesses...
-
Customer Service Specialist
vor 4 Wochen
Perth, Österreich Efinancialcareers Ltd. VollzeitCustomer Service Specialist - Dispute OperationsDo Work That Matters.CommBank's Chief Operations Office (COO) is looking for a Customer Service Specialist to join our Dispute Operations business.Our COO business keeps the Bank running and powers our customer obsession. We process and execute the majority of processes across the Bank supporting the Retail,...
-
Customer Banking Specialist
vor 1 Woche
Perth, Österreich Commonwealth Bank Of Australia VollzeitCustomer Banking SpecialistWe are looking for a Full Time Customer Banking Specialist to join our Dunsborough Branch.Part time MAY be considered (Monday, Thursday, Friday). Do work that mattersAs the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business...
-
Customer Banking Specialist
vor 2 Wochen
Perth, Österreich Commonwealth Bank Of Australia VollzeitCustomer Banking SpecialistWe are looking for a Full Time Customer Banking Specialist to join our Dunsborough Branch.Part time MAY be considered (Monday, Thursday, Friday).Do work that mattersAs the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business...
-
Customer Service Specialist
vor 4 Wochen
Perth, Österreich Tideri Jobbörse VollzeitCustomer Service Specialist - Dispute Operations Do Work That Matters.CommBank's Chief Operations Office (COO) is looking for a Customer Service Specialist to join our Dispute Operations business.Our COO business keeps the Bank running and powers our customer obsession.We process and execute the majority of processes across the Bank supporting the Retail,...
-
Customer Service Specialist
vor 4 Wochen
Perth, Österreich Efinancialcareers Ltd. VollzeitCustomer Service Specialist - Dispute OperationsDo Work That Matters.CommBank's Chief Operations Office (COO) is looking for a Customer Service Specialist to join our Dispute Operations business.Our COO business keeps the Bank running and powers our customer obsession.We process and execute the majority of processes across the Bank supporting the Retail,...
-
Bey | Customer Service Specialist | Perth
vor 2 Wochen
Perth, Österreich Tideri Jobbörse VollzeitCovering Cannington and Cockburn Branches Part Time position available Be part of Beyond Bank a bank that is for and with you .We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage.With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities.When you...
-
Customer Banking Specialist
vor 3 Wochen
Perth, Österreich Commonwealth Bank VollzeitThorough training program to kickstart your banking careerAccess to extensive employee benefits & discountsBe part of a collaborative and high-performing culturePlease note that rosters are predetermined. Before applying please ensure you are available to cover the following roster.23 hours per week:Monday to Friday: 9.15am to 2.00 pmDo work that mattersAs...
-
Customer Banking Specialist
vor 3 Wochen
Perth, Österreich Commonwealth Bank VollzeitThorough training program to kickstart your banking career Access to extensive employee benefits & discounts Be part of a collaborative and high-performing culture Please note that rosters are predetermined.Before applying please ensure you are available to cover the following roster.23 hours per week: Monday to Friday: 9.15am to 2.00 pmDo work that matters...
-
Customer Banking Specialist | Perth, Au
vor 1 Monat
Perth, Österreich Efinancialcareers Ltd. VollzeitCustomer Banking Specialist Commonwealth Bank of Australia Perth, Australia Customer Banking Specialist Commonwealth Bank of Australia Perth, Australia We are looking for a part-time Customer Banking Specialist to join our Kalgoorlie team!Please note that rosters are predetermined.Before applying, please ensure you are available to cover the part-time...
-
Specialist Customer Engagement
vor 3 Wochen
Perth, Österreich Rio Tinto VollzeitPerfect role for a highly motivated individual with a drive for continuous improvement. Perth based role – Perth Operations Centre. Adhoc travel to RTIO sites as required. We particularly welcome Indigenous people of Australia and Women to apply for this role as we are committed to fostering a diverse and inclusive work environment, as we advance our...
