Qld Traffic | Team Leader
Vor 7 Tagen
This is an exciting opportunity for an experienced team leader to take on a role in Legal Aid Queensland's Information and Advice Services (IAS).
As a Team Leader in a high volume, inbound contact centre, you will be responsible for overseeing the performance of Client Information Officers (CIOs) in your team who work both in the contact centre and Brisbane front counter.
You will support CIOs to provide timely, accurate and user-friendly legal information to disadvantaged Queenslanders, and provide coaching, direction and training to help them reach their optimum potential.
You will also have the opportunity to identify ways to improve our processes and procedures to ensure we are delivering a first-class service that exceeds the expectations of our clients and stakeholders.
The successful candidate will play an integral role in the following:
Manage a team of Client Information Officers including the provision of performance management, conflict management, leave management and other human resource related activities.
Be an enthusiastic leader who is accountable, proactive and passionate about bringing team members along the journey, and not afraid to have challenging conversations.
Possess a communication style that is approachable, considered, collaborative and fair, with a proven ability to coach and develop individuals to deliver KPIs.
Understand the principles of trauma informed service delivery.
Provide advice, support and guidance to Client Information Officers in relation to the legal information database content and protocols for dealing with clients, including the resolution of customer service issues and client escalations.
You will have:
Experience managing a team in a contact centre or customer service environment, with extensive knowledge of the legal system and court processes, and an understanding of delivering services to disadvantaged clients.
The ability to contribute to the professional development of others, including providing clear guidance, constructive feedback and mentoring.
Resilience and problem-solving skills, with the ability to identify and implement improved work practices and effectively manage changes and shifting priorities while acting professionally, remaining positive, and staying calm under pressure.
What we offer you:
36.25 hrs per week (full time hours) Generous salary packaging 12.75% employer super contributions Study leave for approved work-related courses.
If this opportunity sounds right for you, submit a cover letter (max 2 pages) summarizing relevant experience to the position and why you consider yourself suitable for the role.
Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
The role is mainly located at LAQ's head office in Brisbane, providing front counter customer service supervision.
#J-18808-Ljbffr
-
Team Leader
Vor 7 Tagen
Brisbane, Österreich Qld Traffic VollzeitOffice of the Public Guardian (Organisation site)Adult Legal Officers; Legal Advocacy and Investigations; Office Of The Public Guardian; BrisbaneThe Team Leader leads and supervises a team within the region to support effective and efficient service delivery to adults with impaired capacity where the Public Guardian acts as appointed guardian or attorney or...
-
Team Leader
Vor 6 Tagen
Brisbane, Österreich Qld Traffic VollzeitTeam Leader / Nurse Manager Alcohol and Other Drugs Service MultiDThe Alcohol and Other Drugs Service (AODS) provides information, clinical assessment, counselling, treatment and referral for individuals, groups and families with a range of alcohol and other drug-related problems.AODS clients include people whose lives are adversely affected by alcohol and...
-
Team Leader
Vor 7 Tagen
Brisbane, Österreich Qld Traffic VollzeitThis is an exciting opportunity for an experienced team leader to take on a role in Legal Aid Queensland's Information and Advice Services (IAS).As a Team Leader in a high volume, inbound contact centre, you will be responsible for overseeing the performance of Client Information Officers (CIOs) in your team who work both in the contact centre and Brisbane...
-
Nurse Educator
Vor 7 Tagen
Brisbane, Österreich Qld Traffic VollzeitNurse Educator - QLD Spinal Cord Injuries ServiceThe Spinal Injuries Unit are looking for a Nurse Educator to join their team.The Spinal Injuries Unit (SIU) is a 40-bed unit and the only specialist spinal injuries rehabilitation unit in QLD.Most people with serious spinal cord injury need to come to the SIU in Brisbane for treatment and rehabilitation.We...
-
Qld Traffic | Senior Engineer
vor 9 Stunden
Brisbane, Österreich Buscojobs VollzeitOperational Technologies; Statewide Network Operations; Infrastructure Management and Delivery; BundabergAre you a qualified Electrical or Civil Engineer (RPEQ)?Join a team of professionals dedicated to supporting and maintaining Intelligent Transport Systems and Electrical (ITS&E) infrastructure assets within the state-controlled road network.The team...
-
Advanced Clinical Lead
Vor 7 Tagen
Brisbane, Österreich Qld Traffic VollzeitThe Department of Audiology is looking for an Advanced Clinical Lead to join their team.Princess Alexandra Hospital Audiology is responsible for the assessment and management of adult inpatients and outpatients within the hospital's acute and rehab units.The position delivers advanced Audiology services to stakeholders/consumers within the Division of Allied...
-
Operations Manager
Vor 7 Tagen
Brisbane, Österreich Utilities Traffic Management VollzeitUtilities Traffic Management is a leading provider of traffic management services, known for our capability, quality, and exceptional service in every project.Our mission is to ensure the safety and efficiency of traffic and the general public at every worksite.We take pride in our commitment to quality, safety, and customer satisfaction.We are seeking a...
-
Pharmacy Assistant Advanced
Vor 7 Tagen
Brisbane, Österreich Qld Traffic VollzeitPharmacy Assistant Advanced - Team LeaderPermanent full time opportunity providing specialised Pharmacy support services, professional leadership and operational management to the Pharmacy Assistant work unit within Redcliffe Hospital.To contribute to patient care by demonstrating leadership and providing advanced support to Pharmacists, under the direct or...
-
Qld Team Lead – Zoology
vor 11 Stunden
Brisbane, Österreich Nature Advisory Pty Ltd VollzeitNature Advisory Pty Ltd is an employee-owned specialist consulting ecological company, providing expert advice, field services, and reporting to organisations, governments, and private clients on a range of ecosystem monitoring and management projects. We specialise in renewable energy development ecological assessments and seek to ensure environmental...
-
Qld Traffic | Director
Vor 7 Tagen
Brisbane, Österreich Tideri Jobbörse VollzeitRegional Development, Manufacturing and Water (Organisation site)Water Planning and Science; South Region; Water Resource Management; Brisbane- Flexible work location arrangements will be considered in South Region DLGWV offices.Lead a team to deliver water planning activities across the south region including the delivery of aquatic ecology science programs...
-
Qld Traffic | Advanced Clinical Lead
Vor 7 Tagen
Brisbane, Österreich Tideri Jobbörse VollzeitThe Department of Audiology is looking for an Advanced Clinical Lead to join their team.Princess Alexandra Hospital Audiology is responsible for the assessment and management of adult inpatients and outpatients within the hospital's acute and rehab units.The position delivers advanced Audiology services to stakeholders/consumers within the Division of Allied...
-
Team Member
Vor 7 Tagen
Brisbane, Österreich 7-Eleven - Springfield, Qld VollzeitTeam Member - Aspley North - QLDTeam Member - Aspley North - QLDApply locations: QLD - North BrisbaneTime type: Part timePosted on: Posted 3 Days AgoTime left to apply: End Date: February 7, 2025 (20 days left to apply)Job requisition id: JR013394Do you love Slurpee's and sustainable Coffee?Well, so do we!It sounds like it's time for you to come and join the...
-
Team Member
Vor 4 Tagen
Brisbane, Österreich 7-Eleven - Springfield, Qld VollzeitTeam Member - Aspley North - QLD Team Member - Aspley North - QLD Apply locations: QLD - North Brisbane Time type: Part time Posted on: Posted 3 Days Ago Time left to apply: End Date: February 7, 2025 (20 days left to apply) Job requisition id: JR013394 Do you love Slurpee's and sustainable Coffee?Well, so do we!It sounds like it's time for you to come and...
-
Professional Or Senior Traffic Engineer
Vor 2 Tagen
Brisbane, Österreich Wsp Global Inc. VollzeitTake the next step in your Traffic Engineering career!Deliver technical excellence on innovative traffic engineering projectsBrisbane, Sunshine Coast or Gold Coast location, flexible / hybrid work arrangementsThe opportunity:Our Planning and Mobility team is a group of talented, passionate, and friendly professionals who provide integrated transport advisory...
-
Service Leader
vor 1 Tag
Brisbane, Österreich Qld Traffic VollzeitJoin our team and contribute to the delivery of customer focussed payroll service to Senior Executives and employees of the Department of Health through payroll and related administrative processes and systems.The Service Leader of Executive Workforce Services & Central Separations teams reports to the Manager Service Delivery in the Central Service...
-
Brisbane, Österreich Qld Traffic VollzeitWould you like to join the Metro North Health team and contribute towards achieving health equity for Aboriginal and Torres Strait Islander people? Permanent full time opportunity to oversee and provide operational management of the Indigenous Mental Health Intervention Program (IMHIP) in the delivery of social and emotional wellbeing and mental health...
-
Service Leader
vor 9 Stunden
Brisbane, Österreich Qld Traffic VollzeitJoin our team and contribute to the delivery of customer focussed payroll service to Senior Executives and employees of the Department of Health through payroll and related administrative processes and systems.The Service Leader of Executive Workforce Services & Central Separations teams reports to the Manager Service Delivery in the Central Service...
-
Medical Practitioner Talent Pool
Vor 7 Tagen
Brisbane, Österreich Qld Traffic VollzeitMedical Practitioner Talent Pool - Queensland HealthWe are Queensland Health!Join a team like no other.We're over 100,000 strong, with more than 300 diverse career paths.We are a world-class healthcare system, with training, professional development and career support to take you further.Job detailsPosition status: Permanent, TemporaryPosition type:...
-
Professional Or Senior Traffic Engineer
Vor 7 Tagen
Brisbane, Österreich Wsp Global Inc. VollzeitTake the next step in your Traffic Engineering career!Deliver technical excellence on innovative traffic engineering projectsBrisbane, Sunshine Coast or Gold Coast location, flexible / hybrid work arrangementsThe opportunity: Our Planning and Mobility team is a group of talented, passionate, and friendly professionals who provide integrated transport...
-
Dental Talent Pool
Vor 7 Tagen
Brisbane, Österreich Qld Traffic VollzeitWe are Queensland Health!Join a team like no other.We're over 100,000 strong, with more than 300 diverse career paths.We are a world-class healthcare system, with training, professional development and career support to take you further.Job detailsPosition status: Permanent, TemporaryPosition type: Flexible-full-time, Flexible-part-timeOccupational group:...