Head Of Client Success
vor 3 Wochen
The predominant focus of the Client Success Team is to provide exemplary service to our executive client base in the ANZ market.The Head of Client Success is charged with driving the performance of this team, taking action as required and providing feedback to improve customer service skills in the team. Our 'Client Success' team is responsible for providing outstanding customer service to executives across Australia and New Zealand.The position of 'Head of Client Success' is responsible for managing this team and spearheading our company's customer success strategies by creating policies and implementing procedures for the team to follow.The Head of Client Success must ensure service standards are adhered to by the team and is also expected to act as point of contact for any customer issues which are escalated beyond the remit of representatives in the team.What you will do:Develop appropriate policies, procedures, and service standards and ensure these are effectively adhered to consistently by all the team.Resolve service problems by acting as point of escalation to analyse and clarify the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; advising team member on how to resolve and following up to ensure resolution.Understand the importance of privacy, and ensure client success teams follows protocol to adhere to legislative and company procedural requirements.Take ownership for client success team performance, taking action where required, identifying and applying opportunities to develop and improve customer service skills.Plan and implement services for client success team to engage with customers on a deeper level and ensure satisfaction.Conduct regular retention and bright spot analysis of client book of business that provides insights into performance and key client engagement metrics.Monitor team performance in line with department objectives and targets.Core business activities of Adapt VenturesADAPT is a specialist IT Research & Advisory firm providing local market insights and benchmarking data to Australia's senior technology and business community. Through our industry-leading conferences, private roundtable events and Australian-dedicated technology research we equip business leaders with the knowledge, relationships, and tools they need to make better strategic decisions. Through in-depth surveys, custom research projects and industry events, we engage over 3,000 executives from the region's most influential enterprise and government organisations each year.Who you are:A high level of integrity, customer service and ability to work with autonomy and trust. Comfortable influencing and building trusting, value-add relationships with senior executives.Able to solve complex problems and successfully manage ambiguity and change. Solutions-oriented and able to constructively suggest a better way of working.Teachable and seek feedback to improve.Keen to know best practices and aiming for continuous improvement.Your application will include the following questions: Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Head of Clients?Do you have customer service experience?
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Head Of Client Success
vor 3 Wochen
Sydney, Österreich Adapt VollzeitThe predominant focus of the Client Success Team is to provide exemplary service to our executive client base in the ANZ market.The Head of Client Success is charged with driving the performance of this team, taking action as required and providing feedback to improve customer service skills in the team. Our 'Client Success' team is responsible for providing...
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Head Of Client Success
vor 3 Wochen
Sydney, Österreich Adapt VollzeitThe predominant focus of the Client Success Team is to provide exemplary service to our executive client base in the ANZ market.The Head of Client Success is charged with driving the performance of this team, taking action as required and providing feedback to improve customer service skills in the team.Our 'Client Success' team is responsible for providing...
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Head Of Client Success
vor 3 Wochen
Sydney, Österreich Adapt VollzeitThe predominant focus of the Client Success Team is to provide exemplary service to our executive client base in the ANZ market.The Head of Client Success is charged with driving the performance of this team, taking action as required and providing feedback to improve customer service skills in the team.Our 'Client Success' team is responsible for providing...
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Enterprise Client Success Manager
vor 2 Monaten
Sydney, Österreich Reward Gateway VollzeitThis is a Enterprise Client Success Manager role with one of the leading companies in AU right now 🔥 -- Reward Gateway -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Reward Gateway 🧐🧐**Your role in our Mission** Our mission is to make the world a better...
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Enterprise Client Success Manager
vor 2 Monaten
Sydney, Österreich Reward Gateway VollzeitThis is a Enterprise Client Success Manager role with one of the leading companies in AU right now 🔥 -- Reward Gateway -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Reward Gateway 🧐🧐In May 2023, Reward Gateway was acquired by Edenred, a CAC40 company listed...
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Head Of Client Services
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Head Of Client Services
Vor 4 Tagen
Sydney, Österreich At VollzeitFull timeThis growing boutique financial planning practice specializes in providing clients with comprehensive holistic advice and services, covering superannuation, personal insurances, SMSFs, lending, and accountancy services.They offer diverse financial planning solutions tailored to individuals across various life stages, from first-time homebuyers and...
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Mid Market Client Success Manager
vor 3 Wochen
Sydney, Österreich Reward Gateway VollzeitThis is a Mid Market Client Success Manager role with one of the leading companies in AU right now 🔥 -- Reward Gateway -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Reward Gateway 🧐🧐**What’s in it for me?** - Annual pay reviews - Genuine pathways for...
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Client Success Associate
vor 1 Monat
Sydney, Österreich Gartner VollzeitDescription About the role: The Client Success team is a critical component of Gartner's goal to help clients to achieve their mission critical priorities.Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role it is to support and guide our clients in achieving...
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Client Success Associate
vor 1 Monat
Sydney, Österreich Gartner VollzeitDescriptionAbout the role: The Client Success team is a critical component of Gartner's goal to help clients to achieve their mission critical priorities.Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role it is to support and guide our clients in achieving...
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Client Success Associate
Vor 7 Tagen
Sydney, Österreich Gartner VollzeitAbout the role: The Client Success team is a critical component of Gartner's goal to help clients achieve their mission-critical priorities.Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role it is to support and guide our clients in achieving their objectives...
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Client Success Associate
Vor 7 Tagen
Sydney, Österreich Gartner VollzeitAbout the role: The Client Success team is a critical component of Gartner's goal to help clients achieve their mission-critical priorities.Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role it is to support and guide our clients in achieving their objectives...
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Client Success Account Manager
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitLet's be #BrilliantTogether Overview The role of a Client Success Account Manager is a pivotal position that focuses on delivering exceptional account and relationship management to our esteemed clients based in Australia.With a primary responsibility for client retention, the Client Success Account Manager will oversee various aspects of the post-sales...
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Head Of Client Management Government
vor 3 Wochen
Sydney, Österreich Corporate Travel Management VollzeitAbout CTMCTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure, and loyalty travel markets.Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients.CTM was founded in 1994 in Brisbane, and...
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Head Of Client Management Government
vor 2 Wochen
Sydney, Österreich Corporate Travel Management VollzeitAbout CTMCTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure, and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane,...
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Head Of Client Management Government
vor 1 Woche
Sydney, Österreich Corporate Travel Management VollzeitAbout CTMCTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure, and loyalty travel markets.Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients.CTM was founded in 1994 in Brisbane, and...
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Client Success Lead
vor 1 Monat
Sydney, Österreich Overdose.Digital VollzeitOur Story :Founded in 2016, Overdose has grown to a family of 350+ staff, with offices across New Zealand, Australia, South East Asia, Europe and the USA. We work in a partnership format with a select group of clients looking for innovation and accelerated growth in a competitive digital landscape.Overdose. connects unique local talent, entrepreneurial...
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Head Of Finance
vor 2 Monaten
Sydney, Österreich Jones Lang Lasalle Incorporated VollzeitHead of Finance & Client Relations JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers...
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Head Of Finance
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitHead of Finance & Client Relations JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers...
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Client Success Manager
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitCompany Description Nine is Australia's largest locally owned media company – the home of Australia's most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment.We pride ourselves on creating the best content, accessed by consumers when and how they want – across Publishing, Broadcasting and Digital.Nine's assets include the 9...
