Call Centre Officer L1
Vor 7 Tagen
PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC.
ABOUT THE ROLE PERSOLKELLY are in partnership with one of our clients looking for Emergency Call Centre Agents to join their 24/hour Team based within Sydney's Eastern suburbs.
Your role will be to provide an exceptional customer service experience.
This is a high volume and fast paced role in which you are required to provide accurate connections to Police, Fire and Ambulance dispatchers across the country at the request of the customer.
You will be required to follow strict protocols and procedure to ensure every call is taken quickly, efficiently, and correctly.
Calls are KPI measured and high-quality service must be provided on every call.
We are looking to hire multiple Team members who can commit to morning and afternoon shifts.
Each shift is 8hours with 30min lunch break.
These roles will start early to mid February '25.
WHAT YOU WILL DO Answer calls from all over Australia Efficiently connect all emergency calls to Police, Fire or Ambulance dispatchers Provide consistent and high-quality service Ensure customers are treated with an empathetic approach WHAT YOU NEED TO HAVE Previous customer service experience ideally within a contact centre or face to face environment.
A positive and resilient outlook Strong problem-solving skills Excellent verbal and written communication skills A stable working history A "Can Do" attitude HOW TO APPLY You must have the right to live and work in Australia to apply for this role.
Click "APPLY NOW" to register for this role.
Please note that due to the high volume of applicants, only shortlisted candidates will be contacted.
****** Who are we At PERSOLKELLY, our passion is - and always has been - putting you first.
We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.
We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
So it's over to you.
If you would like to join our team, please APPLY now.
To learn more about working with PERSOLKELLY, we encourage you to visit our website.
Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.
Consultant Johnnathan Samaniego Reference number: 210273846_173588494059662 Profession:Call Centre & Customer ServiceCall Centre Operator Call Centre & Customer ServiceCustomer Service Company: Programmed Date posted: 3rd Jan, 2025
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