Student Support
vor 1 Monat
Student Support / Fee Assistance Officer
Full-time PermanentDetails: An exciting opportunity exists to join the Student Support team at Canberra Institute of Technology (CIT) as a permanent staff member in the position of Student Support/Fee Assistance Officer.
The Student Support team provides a range of support services to assist students in achieving their educational goals. The primary focus of this position is ensuring effective administration of the Fee Assistance program and providing administrative assistance and reception duties across Student Support.
To be successful in this role you will need to:
have excellent communication skills and be able to work with people from a range of backgroundsdeal with complex situations and distressed individuals in a calm and effective manner, listening empathetically to their needsbe highly organized, able to use initiative and problem-solve, managing multiple demands and deadlines while working both individually and as part of a larger teamhave strong ability to process and manipulate data using ICT systems and software including Microsoft Word, Excel, SharePoint, Outlook, Trim, RightNow (CRM), Banner, Teams, and Webex.We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disabilities, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes, and sexualities to apply.
Eligibility/Other Requirements
Mandatory: experience in a Vocational Education and Training environmentdiploma or certificate IV in business/business administration or equivalent and relevant skills and experience in an associated fieldexperience using Word, Excel, PowerPoint, Outlook, Trim, CRM, Banner, Teams, and Webex is desirable.Note: This is a permanent position available mid-December 2024. Selection may be based on application and referee reports only. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
How to Apply: If you think you have the skills and possess a desire to assist students, please submit:
a written response (maximum of three pages) to the Selection Criteria outlining your skills and experiencetwo referee reports using the attached referee report templateThere is a limit of 10 documents per application (total size of 10MB).
Applications should be submitted via the Apply Now button below.
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