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L2 Support Consultant
vor 2 Monaten
The key responsibilities are: Providing an advanced level of functional and technical support to Aptitude Software's customers regarding the company's product portfolio.Engaging with company's clients through skillful analysis, effective communication, coordination and cooperation with product management and development teams, in order to timely resolve incidents and requests.Maintaining a high level of client satisfaction.Obtaining detailed and accurate information relating to the business impact of client's issues, utilizing effective questioning and troubleshooting techniques.Replicating, investigating, and diagnosing issues.Analyzing log files using standard debugging concepts.Working closely with internal Aptitude Software teams on escalated functional and technical issues, and product roadmap changes.Documenting issues for further diagnostic of root cause isolation when needed.Gathering and presenting client insights to teams across Aptitude while adhering to processes that ensure consistent and repeatable results.Liaising with Support management in North America, the UK and Poland. The ideal candidate will have the following skills, attributes & experience: Educated to at least Bachelor's degreePrevious experience in a similar roleAnalytical mind-set, Problem-solving, Process-driven and Quick learnerSelf-motivated with ability to work independentlyExcellent interpersonal and communication skills Advantageous Skills: Previous experience supporting enterprise finance software productsUnderstanding of accounting principlesExperience in Banking, Telco, High-Tech, or Insurance sectorsBusiness analysis and testing experience Technical skills: Good understanding of relational databasesGood knowledge of SQL languageGood knowledge of Unix/Linux operating systems and toolsKnowledge of software debugging and profiling toolsAbility to read and understand source code in programming languages like Java/C/C++/C#Ability to create simple ad-hoc programs or scripts Availability and work pattern: Needs to cover 8 hour shifts during extended day hours (06:00 – 24:00)Being on call-out (standby) at night may be requiredOccasionally cover on public holidays and weekends may be required (being on call-out rather than office work) #J-18808-Ljbffr
