Field Application Engineer
vor 1 Monat
About MSI Computer Australia Pty.
Ltd.:
MSI is a global leader in the IT industry, known for delivering top-tier computer hardware and innovative solutions.
We are looking for a dedicated and experienced Field Application Engineer (FAE) - EV Chargers to join our Channel Sales team.
Job Summary: We are seeking a highly skilled Field Application Engineer (FAE) with expertise in the EVSE or Solar field.
The ideal candidate will be responsible for providing technical support, troubleshooting, and ensuring customer satisfaction.
This role requires a deep understanding of EVSE technologies, good communication skills, and proactive approaches to work with different groups of stakeholders.
Key Responsibilities: Technical Support:Provide technical support and guidance to customers and partners on EVSE products and solutions.Capable of on-site installations and testing.Troubleshooting and Maintenance:Assist installers to diagnose and resolve technical issues with EV chargers.Conduct training sessions for installers on the installation and maintenance of EV chargers.Develop training materials and manuals.Collaboration and Communication:Work closely with sales teams to understand customer needs and provide technical insights.Liaise with engineering and product development teams to relay customer feedback and address technical issues.Provide insights and recommendations to improve products and services.Prepare technical reports and documentation as required.Qualifications: Bachelor's degree in Electrical Engineering, Electronics, or a related field.Minimum of 5 years of experience in a similar role, preferably within the EVSE or Solar industry.Excellent problem-solving skills and attention to detail.Ability to work independently and as part of a team.Strong communication and interpersonal skills.Willingness to travel as required.Preferred Skills: Familiarity with solar management systems, home, and commercial power systems.Knowledge of communication protocols used in EVSE, such as OCPP. #J-18808-Ljbffr
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