Technical Support Engineer
vor 4 Wochen
Technical Support Engineer (Italian & English) Location: Italy (Hybrid, Home based or Office-based)
Position Summary:
Are you ready to start a new journey with a team of energized professionals advancing and connecting the world's infrastructure?
Bentley is looking for a talented multilingual (English and Italian ) individual to become a valued member of our Global Technical Support Team.
We're offering an exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
This is dedicated to providing excellent technical support and enabling successful user outcomes through a proactive, services-based business model that is in alignment with our users' needs and increases the adoption of our products and services worldwide.
We will rely on you for the following:
Resolving users' application questions or problems in the areas of software configurations/setup, product functionality, and bugs/enhancements.
Encouraging engagement of users, partners, and colleagues in Bentley forums and communities.
Enabling successful user outcomes through proactive support (e.g., User Advancement Program).
Building a strong relationship with the user to become a "trusted advisor".
Identify consumption gaps in products and convey user feedback to the product development team.
Focus on the adoption of the relevant features of the product set.
Identifying and sharing relevant content with the wider user community.
Serving as primary support liaison between company and user for urgent support issues.
Keeping users informed of how and when problems are resolved.
Perform follow-up, testing, and troubleshooting of products, responsible for appropriate referral to other support and quality assurance areas.
Promoting and maintaining a high quality, professional, service & adoption-oriented company image among users.
May travel to User sites on occasions.
What You Bring to The Team:
Experience with CAD, modeling, rendering software is required.
Degree in Geospatial technology, Geography/Cartography/GIS or Mechanical/Civil Engineering area.
Interoperability with various commercial software applications; Bentley, ESRI, FME, etc.
Knowledge of spatial database technology; Oracle, SQL Server, Geodatabase, PostgreSQL/PostGIS.
Knowledge of geodesy, coordinate systems, datums, and ellipsoids.
Fluent English plus Italian with the ability to convey complex technical details.
If you speak Spanish that's a plus.
Ability to resolve technical issues via Community interactions (forums), telephone, e-mail, and Internet chat support.
Strong technical writing skills to create high-quality knowledge content to enable user self-service.
A level of technical knowledge in Windows operating systems and Microsoft Office.
Ability to understand the user's environment to offer the most effective workflow.
Must be self-motivated and proactive, possessing a strong desire to learn.
About Bentley Systems:
Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company.
We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment.
Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities.
Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent's software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations.
Bentley Systems' 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
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