Criterion Industries Pty | Despatch And Trade Desk Assistant
Vor 6 Tagen
Join Criterion - Family Owned Since 1981.
Certified GREAT PLACE TO WORK (Great Place to Work ANZ 2024, Human Resources Director 2024)
02nd December, 2024 Why Join Us?
Criterion Industries, an Australian family-owned business since 1981, excels in delivering superior-quality building solutions.
Our innovative products cater to the commercial and residential building industry.
Rooted in our core values - Energetic, Committed, and United - we pride ourselves on delivering excellence and fostering a collaborative, supportive work environment.
Criterion is a certified Great Place to Work (Human Resources Director 2024, Great Place to Work May 2024-May 2025).
About the Role We are seeking a motivated individual for the role of Despatch and Trade Desk Assistant at Criterion Industries WA.
This role combines face-to-face customer service, phone sales, and efficient delivery scheduling.
If you're ready to bring your skills to a vibrant team, this opportunity is for you
Your Skills: Customer Service Experience: Previous experience in both face-to-face and phone customer service.
Computer Proficiency: Intermediate skills in Outlook and ERP systems, along with experience in sales order entry.
Interpersonal Skills: Ability to work successfully with a diverse range of personalities.
Language and Mathematics: Intermediate proficiency in mathematical and English grammar intelligence.
Communication: Fluent English speaking skills with a keen attention to detail.
Ability to perform under pressure, manage multiple customers and requirements at once while adhering to standard processes.
Preferred Skills: Industry Experience: Previous experience in the office fit-out industry or similar products (Aluminium Extrusions, Door Hardware, Timber Doors).
ERP System Knowledge: Familiarity with Microsoft Business Central ERP system.
Microsoft Office: Experience in Microsoft Excel and Word.
Local Knowledge: Some knowledge of Perth CBD and surrounding areas.
What the Role Involves: Serving customers face-to-face and taking phone sales orders.
Processing sales orders, PODs for pick-up orders, and payments for pick-up orders.
Providing ETAs to customers and managing the daily delivery truck schedule.
Proactively communicating with clients about delivery times and advising on delays.
Following up with purchasing/production regarding ETAs when required.
Processing returns/credits and tracking backorders.
Assisting with warehouse order picking as needed.
Why Join Criterion?
What we offer you:
Competitive Salary: From $70-$80k PLUS superannuation Opportunities for skill development and growth within a collaborative work environment - clear development pathways Free on-site parking.
Recognition programs to celebrate your achievements (Cheers for Peers and Values Awards) Closure across Christmas/NY Period Certified 'Great Place to Work'
If you are ready to embark on a role that blends customer service excellence with efficient delivery scheduling, apply now to become our Despatch and Trade Desk Assistant.
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