Fitness Cartel | Customer Service Manager
Vor 7 Tagen
Customer Service Manager - Brisbane North & Moreton Bay Join the Front of House Team as a Customer Service & Operations Supervisor in one of our Northside clubs
Are you passionate about delivering outstanding customer experiences and inspiring a team to excel in a high-energy, fitness-driven environment?
Fitness Cartel is looking for a dynamic Club Operations Manager to take the reins of our front-of-house operations, customer service delivery, retail performance, and team leadership.
If you thrive on creating memorable experiences and driving success, this is the role for you
About the Role
As the Club Operations Manager, you'll lead the Cartel Concierge (reception) and Kids Cartel (creche) teams to ensure our members experience exceptional service every time they call or walk through our doors.
Your leadership will energise our team and drive performance across key areas, including high-level customer interactions, retail sales, and customer retention.
What You'll Do
Customer Service Management: Handle cancellations, high-level queries, and debt collection to ensure our targets are met, maintaining the utmost professionalism.
Front-of-House Excellence: Manage the front desk, including advertising, merchandising, and cleanliness, ensuring our club looks and feels welcoming.
Retail & Inventory: Oversee inventory for supplements and beverages, motivate the team to hit retail targets, and keep the retail scoreboard updated.
Team Leadership: Support, train, and supervise the Cartel Concierge team, ensuring we have a well-prepared team during peak hours and an exceptional service culture.
Recruitment & Onboarding: Work with the Club General Manager to recruit, trial, and onboard new team members, building a passionate team from the ground up.
Member Engagement: Address member complaints, guide team members in handling queries, and, when needed, lend a hand at the café.
What We're Looking For
Experience & Drive: 3+ Years of previous Customer Service Supervisory experience with excellent communication skills.
Customer Focus: A natural relationship builder who thrives on helping others achieve their goals and consistently delivers outstanding service.
Problem-Solving Skills: Strong ability to resolve issues and empower your team to overcome obstacles.
Fitness Enthusiasm: A positive role model who embodies healthy values and loves the fitness industry.
Computer Savvy: Confident in using systems and learning new tools.
Qualifications: Current First Aid & CPR Certificates (or willing to acquire) and full Australian working rights.
Why Join Fitness Cartel?
This is more than just a role; it's an opportunity to be part of a brand that's passionate about fitness, customer service, and community.
If you're financially driven, motivated to exceed goals, and ready to bring a spark to our team, apply now to be our next Club Operations Manager
#J-18808-Ljbffr
-
Customer Service Manager
vor 1 Woche
Brisbane, Österreich Fitness Cartel VollzeitCustomer Service Manager - Brisbane North & Moreton BayJoin the Front of House Team as a Customer Service & Operations Supervisor in one of our Northside clubs! Are you passionate about delivering outstanding customer experiences and inspiring a team to excel in a high-energy, fitness-driven environment?Fitness Cartel is looking for a dynamic Club Operations...
-
Customer Service Manager
vor 1 Woche
Brisbane, Österreich Fitness Cartel VollzeitCustomer Service Manager - Brisbane North & Moreton BayJoin the Front of House Team as a Customer Service & Operations Supervisor in one of our Northside clubs!Are you passionate about delivering outstanding customer experiences and inspiring a team to excel in a high-energy, fitness-driven environment? Fitness Cartel is looking for a dynamic Club Operations...
-
Personal Trainers Wanted Fitness Cartel Oxley
vor 2 Wochen
Brisbane, Österreich Fitness Cartel VollzeitPersonal Trainers Wanted Fitness Cartel Oxley - Qualified & Non QualifiedMotivated Personal Trainers to join our growing team at our Oxley location.We're looking for passionate individuals excited to sell the benefits of health and fitness. You will be working as a Sub-Contractor within our facility, creating your own hours and growing your business.At...
-
Personal Trainers Wanted Fitness Cartel Aspley
vor 1 Monat
Brisbane, Österreich Fitness Cartel Health Clubs VollzeitPersonal Trainers Wanted Fitness Cartel Aspley - Qualified & Non QualifiedMotivated Personal Trainers to join our growing team at our newly revamped and expanded Aspley location.We're looking for passionate individuals excited to sell the benefits of health and fitness.You will be working as a Sub-Contractor within our facility, creating your own hours and...
-
Personal Trainers Wanted Fitness Cartel Aspley
vor 1 Monat
Brisbane, Österreich Fitness Cartel Health Clubs VollzeitPersonal Trainers Wanted Fitness Cartel Aspley - Qualified & Non QualifiedMotivated Personal Trainers to join our growing team at our newly revamped and expanded Aspley location.We're looking for passionate individuals excited to sell the benefits of health and fitness. You will be working as a Sub-Contractor within our facility, creating your own hours and...
-
Club Operations Manager
vor 3 Wochen
Brisbane, Österreich Fitness Cartel VollzeitClub Operations Manager - Brisbane North & Moreton BayJoin Front of House Team as a Club Operations Manager in one of our Northside clubs!Are you passionate about delivering outstanding customer experiences and inspiring a team to excel in a high-energy, fitness-driven environment? Fitness Cartel is looking for a dynamic Club Operations Manager to take the...
-
Club Operations Manager
vor 3 Wochen
Brisbane, Österreich Fitness Cartel VollzeitClub Operations Manager - Brisbane North & Moreton BayJoin Front of House Team as a Club Operations Manager in one of our Northside clubs!Are you passionate about delivering outstanding customer experiences and inspiring a team to excel in a high-energy, fitness-driven environment?Fitness Cartel is looking for a dynamic Club Operations Manager to take the...
-
Membership Consultant
vor 1 Monat
Brisbane, Österreich Fitness Cartel VollzeitAt Fitness Cartel Australia, our vision is to provide a comfortable, feel-good environment which challenges, motivates & inspires results!We do this by providing the best facilities, customer service & atmosphere in the industry, focusing on offering the best workout experience.If you're tired of the typical sales desk job and crave something more dynamic, a...
-
Membership Consultant
vor 4 Wochen
Brisbane, Österreich Fitness Cartel VollzeitAt Fitness Cartel Australia, our vision is to provide a comfortable, feel-good environment which challenges, motivates & inspires results! We do this by providing the best facilities, customer service & atmosphere in the industry, focusing on offering the best workout experience.If you're tired of the typical sales desk job and crave something more dynamic,...
-
Club General Manager
vor 4 Wochen
Brisbane, Österreich Fitness Cartel Health Clubs VollzeitClub General Manager - Expressions of Interest The Role Due to an exciting period of growth, Fitness Cartel Australia is actively seeking expressions of interest for our Club General Manager role!We have various locations available in the not too distant future, so if you are keen to join our growth journey at some point - apply now!Reporting to the Regional...
-
Club General Manager
vor 4 Wochen
Brisbane, Österreich Fitness Cartel Health Clubs VollzeitClub General Manager - Expressions of InterestThe RoleDue to an exciting period of growth, Fitness Cartel Australia is actively seeking expressions of interest for our Club General Manager role! We have various locations available in the not too distant future, so if you are keen to join our growth journey at some point - apply now!Reporting to the Regional...
-
Club General Manager
vor 4 Wochen
Brisbane, Österreich Fitness Cartel Health Clubs VollzeitClub General Manager - Expressions of InterestThe RoleDue to an exciting period of growth, Fitness Cartel Australia is actively seeking expressions of interest for ourClub General Managerrole!We have various locations available in the not too distant future, so if you are keen to join our growth journey at some point - apply now!Reporting to the Regional...
-
Customer Service Manager
Vor 4 Tagen
Brisbane, Österreich Moreland City Council VollzeitCustomer Service Manager - Brisbane North & Moreton BayJoin Front of House Team as a Customer Service & Operations Supervisor in one of our Northside clubs!Are you passionate about delivering outstanding customer experiences and inspiring a team to excel in a high-energy, fitness-driven environment? Fitness Cartel is looking for a dynamic Club Operations...
-
Customer Service Manager
Vor 4 Tagen
Brisbane, Österreich Moreland City Council VollzeitCustomer Service Manager - Brisbane North & Moreton BayJoin Front of House Team as a Customer Service & Operations Supervisor in one of our Northside clubs! Are you passionate about delivering outstanding customer experiences and inspiring a team to excel in a high-energy, fitness-driven environment?Fitness Cartel is looking for a dynamic Club Operations...
-
Moreland City Council | Customer Service Manager
Vor 4 Tagen
Brisbane, Österreich Tideri Jobbörse VollzeitCustomer Service Manager - Brisbane North & Moreton Bay Join Front of House Team as a Customer Service & Operations Supervisor in one of our Northside clubs!Are you passionate about delivering outstanding customer experiences and inspiring a team to excel in a high-energy, fitness-driven environment?Fitness Cartel is looking for a dynamic Club Operations...
-
Personal Trainers Wanted Fitness Cartel Aspley
vor 1 Monat
Brisbane, Österreich Tideri Jobbörse VollzeitPersonal Trainers Wanted Fitness Cartel Aspley - Qualified & Non Qualified Motivated Personal Trainers to join our growing team at our newly revamped and expanded Aspley location.We're looking for passionate individuals excited to sell the benefits of health and fitness.You will be working as a Sub-Contractor within our facility, creating your own hours and...
-
Personal Trainers Wanted Fitness Cartel Aspley
vor 1 Woche
Brisbane, Österreich Tideri Jobbörse VollzeitPersonal Trainers Wanted Fitness Cartel Aspley - Qualified & Non Qualified Motivated Personal Trainers to join our growing team at our Aspley location.We're looking for passionate individuals excited to sell the benefits of health and fitness.You will be working as a Sub-Contractor within our facility, creating your own hours and growing your business.At...
-
Personal Trainers Wanted Fitness Cartel Oxley
vor 1 Woche
Brisbane, Österreich Tideri Jobbörse VollzeitPersonal Trainers Wanted Fitness Cartel Oxley - Qualified & Non Qualified Motivated Personal Trainers to join our growing team at our Oxley location.We're looking for passionate individuals excited to sell the benefits of health and fitness.You will be working as a Sub-Contractor within our facility, creating your own hours and growing your business.At...
-
Club Operations Manager
vor 3 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitClub Operations Manager - Brisbane North & Moreton Bay Join Front of House Team as a Club Operations Manager in one of our Northside clubs!Are you passionate about delivering outstanding customer experiences and inspiring a team to excel in a high-energy, fitness-driven environment?Fitness Cartel is looking for a dynamic Club Operations Manager to take the...
-
Club General Manager
vor 2 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitClub General Manager - Expressions of Interest The RoleDue to an exciting period of growth, Fitness Cartel Australia is actively seeking expressions of interest for our Club General Manager role!We have various locations available in the not too distant future, so if you are keen to join our growth journey at some point - apply now!Reporting to the Regional...
