Business Performance Coach | Sydney, Au
vor 2 Wochen
Business Performance CoachWestpac Banking Corporation, Sydney, Australia
Job Description Permanent opportunityVictoriaHybrid working modelHow will I help? The purpose of this role is to support SME and Small Business Leaders and Bankers in driving Sales Growth and servicing uplift resulting in deeper customer relationships.
The Business Performance Coach will report to the National Manager and be aligned to the State Managers.
Support for the role will be provided via a consistent operating rhythm, live observational conversation coaching, and group coaching.
Key Accountabilities: Collaborate with internal stakeholders to build performance programs and provide critical insightsGain stakeholder engagement to advocate for changeIncrease leader and banker confidence on best practice customer engagement to support Sales, Service, Lending & Relationship Banking metrics.Performance coaching to deliver a sustainable outcome using behavioural coaching aligned to the group operating rhythm.Drive customer experience through the conversation framework & complianceSupport digital transformation across internal and external channelsIncrease leadership capability through a consistent coaching cycleCapture feedback and impacts of change delivery and processesWhat do I need? Leadership skills with a performance edgeDemonstrated background in SME and Small Business BankingStrong verbal and written communication skillsProblem solving and troubleshooting skillsAbility to translate strategic language into appropriate learning content to drive adoption and embedmentAbility to self-educate, acquire new skills quickly, and adapt to changeExperience in facilitation and coaching is preferred.How do I apply? Start here.
Just click on the APPLY or APPLY NOW button.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email .
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