Banking Product Operations Manager
vor 2 Monaten
The Role At Constantinople we see our product operations group as a critical component of the overall banking proposition.
This is not your typical customer support role; we are building a highly integrated end-to-end banking experience that automates most customer touch points.
You will get involved in high-value interactions and be supported by world-class tooling.
When you do find unsupported edge cases that require manual intervention, we want you to work with our engineering teams to either remove the root cause or automate the resolution.
What You'll Do Define, document and implement day-to-day banking, product, financial crime, and fraud operation processes.Deep understanding of end-to-end banking capabilities, processes, obligations, risks, and controls to initiate and drive continuous improvement across banking and product operations teams.Domain expert in a range of financial services areas such as payments, lending, and transaction banking processes.Problem-solving to resolve issues through root cause analysis and then work with our engineering teams to improve customer experience.Monitor our application stack to identify potential issues before they impact our customers.Be constantly on the lookout for opportunities to improve the overall customer experience.Who You Are Experience of frontline customer support in a highly technical environment along with prior experience with banking proposition.Proven experience in documenting processes using banking process standards.Strong verbal and written communications.A multitasker and problem solver, who takes responsibility for issues until they're resolved.A builder's mindset who is continually looking to improve upon the status quo.Experience of support tooling such as Storybook, Salesforce, Splunk, etc. #J-18808-Ljbffr
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Transaction Banking Manager
vor 1 Monat
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Business Banking Manager
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Business Banking Manager
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Manager, Transaction Banking Service
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Manager, Product Operations
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Melbourne, Österreich Airwallex VollzeitAbout AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...
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Product Area Manager, Vista
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Melbourne, Österreich Australia And New Zealand Banking Group Limited VollzeitSelect how often (in days) to receive an alert:Product Area Manager, VISTADivision: TechnologyLocation: MelbourneAbout UsAt ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Product Area Manager in VISTA -...
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Transaction Banking Manager
vor 1 Monat
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