Service Operations Lead
vor 3 Wochen
Mining - Engineering & Maintenance (Mining, Resources & Energy)
Full time
What You'll Be Doing:Own the Shutdowns: You'll manage shutdowns on Tier 1 mine sites like a pro—leading your team to safely and efficiently complete scheduled shuts.Client Engagement & Relationship Building: From head office to remote mine sites, you'll be the face of the business, ensuring top-tier service delivery.
You'll build solid client relationships, identify new opportunities, and drive continuous improvement.Contract Management: Experience in managing contracts—scope planning, execution, KPI tracking, performance reviews, and detailed reporting.
Your job?
Make sure clients are not just satisfied but impressed.Team Leadership: You'll oversee a well-versed team —ensuring everyone's on the same page and firing on all cylinders.Planning & Execution: Prepare detailed work plans, lead pre-start meetings, conduct safety briefings, and make sure your team is executing tasks safely and efficiently.P&L Responsibility: Input to the unit's budget and expenditure.
You'll forecast, plan, and manage resources to meet financial targets.Continuous Improvement: Conduct site visits, safety audits, customer satisfaction checks, and lead the charge on process improvements to keep raising the bar.What You Need to Bring:Experience: Minimum of 5 years in a Supervisor or Team Leader role within shutdown environments—ideally with mining or heavy industry experience.Technical Know-How: A strong grasp of the mining sector, including hands-on experience with changeouts, fault-finding, repairs, and shutdown processes.Leadership Skills: Proven ability to lead large, diverse teams both on-site and in administrative roles.
You'll need to mentor, motivate, and (when needed) hold people accountable.Project Management & Reporting: You've got a knack for managing projects end-to-end, with experience in contract management, execution reporting, and KPI tracking.Communication: Stellar communication skills, both written and verbal—you'll be liaising with clients, upper management, and your own team regularly.Tech Savvy: Proficiency with Office365 (Excel, Teams, etc.
), ERP systems like JDEdwards or SAP, and project management software.
You're someone who can leverage tech to streamline processes.Essential Tickets & Licences:S26 QualificationWorking at Heights and Confined Spaces certificationsNational Police Check (current and clear)Valid Driver's LicenseAbility to pass a full medical and Drug & Alcohol Screen (DAS)Additional Must-Haves:Permanent working rights in Australia (sorry, no visa sponsorships)Willingness to travel frequently to Tier 1 mine sites across WAReside in Western Australia—ideally, you're already local and ready to goPreferred Extras (but not deal-breakers):Formal Management or Project Management trainingTrade qualification (not essential but a bonus)Previous experience with HSEQ standards and compliance systemsNext StepsMy name is Allan Stuart and I will be recruiting for this role on behalf of my client.
If the above sounds like it's your next step then don't delay and apply today.Have some questions?I understand that, please feel free to give me a call on and I am more than happy to have a highly confidential chat.
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