Customer Service Representative
Vor 6 Tagen
Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive combine with our iconic brands to create something truly extraordinary.
For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven, and Clark.
We are seeking an experienced Customer Service Representative to join our team in Prestons on a Fixed Term Contract through to the end of October 2025. About the role As our new Customer Service Representative, you will be the voice of GWA Group for our inbound phone and email customer support channels.
On a typical day, you will speak with a variety of customers, from our merchants to plumbers to trade and retail centres, and the conversations can be technical.
Keeping the customer as your priority will ensure you build the rapport required to succeed in this role.
Your day will consist of multi-tasking which includes use of various portals and systems.
We have a full onboarding and training program where you will learn so much about our products and the bathroom and kitchens world.
Key Responsibilities Provide professional telephone customer supportCase management which involves following up and investigating queries from our customersSupporting and updating customers through phone and email enquiries, with a friendly, efficient, solutions-focused approachBuild relationships, innovate to build sales and revenue opportunitiesCommunicate effectively with all internal and external customersAbout you Previous experience in customer service, preferably in a contact centre environment with high volume callsStrong technical aptitude and computer skills (preferably with Microsoft)Good interpersonal skills and the ability to communicate effectively with internal and external customers by phone and emailStrong attention to detail and the ability to multitaskProblem-solving skills and the ability to work under pressure and in a fast-paced environmentAn openness to learn (product/technical knowledge on GWA Product Range)Adaptable, resilient, and able to think on your feetGrowth mindset, focusing on the positive and possibilities, no matter what comes your wayAptitude for learningExperience using Microsoft Dynamics 365 is a bonusComfortable with using multiple portals/systems at the same timeAbout us At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary.
Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products but also contribute to saving millions of litres of water each year.
When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture.
Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.
We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed.
Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.
What can you expect from us? Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth.
Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world.
We value passion, potential, and a willingness to learn.
Aside from a supportive and collaborative culture where you'll be set up for success and know that you're making a real difference from day one, we'll offer you:
Hybrid working optionsFree onsite parkingCompetitive remunerationAn immersive onboarding program to set you up for successOpportunities to learn and grow through our Learning & Development programs'Great Rewards' program - exclusive access to discounts and cashback rewards at your favourite stores'Bathrooms & More' program - great discounts on a wide range of our productsVolunteer and Community Service LeaveHealth & Wellbeing Services with 24/7 in-app access to medical advice, safety support, and mental healthcare for you and your immediate family members.Annual flu vaccinationsMedibank Health Insurance - discounts on corporate coverReady to apply? Great
Just click the apply button to build your career with us
Please note: You must be a citizen, permanent resident, or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. GWA Group does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.
We welcome and encourage applications from people of Aboriginal and Torres Strait Islander descent.
Please note that we are not accepting applications from agencies at this time.
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