Sales Engineer
vor 2 Monaten
About the RoleAs a Ninja Solutions Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, mainly on the post-sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side. Your role on the NinjaOne team will critically contribute to ensuring all of customers are equipped to best utilize our products.This Solutions Engineer will focus on the Japan region, and is required to be fluent in English and Japanese.Location – Sydney, AustraliaWhat You'll be DoingPrepare and deliver technical presentations that explain our products or services to customers and prospectsGuide our customers through the implementation of the NinjaOne solutionWork closely with our sales teams to understand customer requirements and provide sales supportPartner with our account management department to meet the needs of our existing customerWork a set schedule (8 am – 5 pm) with rotating on-call responsibilitiesTake initiative and provide prompt, accurate follow-up to tickets and support callsTroubleshoot WindowsCollaborate with Engineering, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releasesShare knowledge of issues and corresponding resolutions or workarounds with partner teamsActively participate in the design of our consulting processesAbout You2+ Years' experience as a Sales EngineerProficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/MacYou exercise sound judgment and prioritize based on customer impactAs a lifelong learner you are adaptable to new technologies and embrace changePolished verbal and written communication skills that deliver messages with a customer first mindsetYou skillfully build and maintain relationships, both in-person and virtuallyYou can work independently and with a team in a global environmentAbility to efficiently multi-task with several tools, work independently and prioritize tasksYou are highly organizedDriven and self-motivated you set the pace for yourself and others around youCustomers, clients, and teammates see you as a problem solver that brings all the details to the solutionBachelor's degree preferred, but not requiredFluency in English and Japanese requiredAbout UsNinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.What You'll LoveWe are a collaborative, kind, and curious community.We honor your flexibility needs with full-time work that is hybrid remote.We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.We help you prepare for your financial future with our 401(k) plan.We prioritize your work-life balance with our unlimited PTO.We reward your work with opportunities for growth and advancement.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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