Buscojobs | Front Office Duty Manager
Vor 3 Tagen
Front Office Duty Manager
Location : Adelaide, South Australia
Join the Front Office Team at Stamford Grand Adelaide
About Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in Australia.
The hotel portfolio consists of nearly 1800 rooms and over 1000 employees.
In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset.
We strive to retain, develop and reward passionate and success-orientated professionals at all levels.
In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
About the Role
Reporting to the Front Office Manager, we seek a welcoming and friendly professional who has the ability to welcome all guests to our Hotel with a warm and engaging smile.
As our first impression maker, we seek a professional leader with a service-driven passion for excellence, who understands what "going the extra mile" means.
Core Functions of your role
Oversee all departmental objectives, work schedules, budgets, policies, and procedures Monitor grooming standards, and performance of the team, further develop a teamworking culture Conduct regular departmental meetings / briefings for team development to ensure staff remain up to date with policies, SOP's and daily objectives Ensure smooth coordination of group arrivals and ensure preparations are made for VIPs and return guests, this includes our Airline Crew Provide clear concise communication to all departments and stakeholders within the Hotel Effectively and efficiently assist to resolve guests concerns and all discrepancies, including incidents in a timely manner Lead by example and provide exceptional genuine service during every guest encounter Drive incentive programs to maximise revenue When required assist with concierge duties by relocating guest Manage emergency situations and give first response to medical situations Undertake regular security inspections of Hotel premises and surrounds Actively drive in-depth handover meetings, handed over to the next senior leader on shift to ensure continuity of service and a resolve Manage staff rosters, tardiness, absences, leave accruals and professionally manage team underperformance About you
A qualification in Hospitality Management (desirable) Current RSA, First Aid Certification and a current driver's license Experience as a Fire Warden and First Aid Officer (desirable) Experience as a Duty Manager in a 5-star environment (highly desirable) Experience with hotel booking systems – preferably Opera (desirable) Excellent communication skills (both written & verbal) Excellent problem-solving skills Strong leadership skills with the ability to motivate employees to deliver a high standard of service Commitment with flexibility to work mornings, evenings, weekends and public holidays Have legal requirements to live and work unrestricted in Australia Be able to work full time hours in line with roster requirements to support operations Benefits & Perks
Discounted meals and non-alcoholic beverages Supplied meals during allocated rostered shifts Employee Assistance Program Discounted dry-cleaning allowance Career growth opportunities Discounted onsite car parking #J-18808-Ljbffr
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