Customer Experience Engineer
vor 1 Monat
We are seeking a Customer Experience Engineer to expand our team in Richmond.
As a Customer Experience Engineer, you will play a crucial role in providing top-notch end user support services to our important customers in Australia and the surrounding region.
You will be part of a dynamic team that supports a large fleet of Microsoft/Windows technology-based issues and requests, ensuring our customers' systems run seamlessly.
Salary banding: $65-75k + super
Responsibilities
Managing Microsoft technologies across our customers' end-user portfolios.
Building and configuring new devices, onboarding/offboarding new users, managing user account administration and full IT infrastructure lifecycle.
Responding, diagnosing, and resolving issues and requests, managing competing priorities between inbound requests and the ITSM queue, ensuring accurate and comprehensive notes are captured for each event.
Liaising with users, suppliers, software/hardware vendors, and escalating all unresolved problems or requests to relevant teams.
Minimum Requirements
Min 3 years of experience in end user support role.
Experience in JIRA and ServiceNow.
Exposure in ITIL processes will be an advantage.
Ability to prioritise a demanding workload with a conscientious approach to time management.
Team-spirited attitude with a passion for knowledge sharing and continuous improvement.
Exposure to ITSM/JIRA or Service Now, hands-on device maintenance and troubleshooting experience.
Knowledge of Office 365 and/or SCCM is a big plus.
Bachelor's Degree in IT/Engineering or related field.
About Us
At Logicalis Australia, we're not just about changing the game—we're rewriting the rules
As the Architects of Change, our mission is crystal clear: to become the #1 Managed Service Provider (MSP) in the Asia-Pacific (APAC) region.
Join us, and let's shape the future of tech together
#J-18808-Ljbffr
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