Financial Crime Operations Manager
Vor 7 Tagen
As the Financial Crime Operations Manager and SME Specialist, you will lead a team responsible for the daily operations of financial crime prevention activities, specifically within institutional banking.
Your responsibilities will include managing and optimising the effectiveness of financial crime operations, including investigating and mitigating related risks.
Day-to-day activities include: Leading, mentoring, and managing a team of financial crime specialists by providing guidance, support, coaching, and performance evaluations. Developing and implementing operational strategies to enhance the effectiveness of financial crime prevention and detection for institutional banking customers. Collaborating with Relationship Managers and central divisional teams to ensure strong coordination in customer due diligence processes. Ensuring consistent execution of agreed performance management practices within the team, clearly defining individual responsibilities and accountabilities. Demonstrating leadership that inspires and motivates team members to take ownership and drive the vision, strategy, and business objectives. Managing the business using Active Operations Management principles to achieve operational excellence. Analyzing KPIs to identify necessary management decisions for optimal business outcomes. Developing and executing remediation plans for suboptimal business performance. Overseeing an integrated team across the organization. Implementing robust business practices that support the resolution of customer issues and concerns. Encouraging customer-centric behavior through daily operational practices that delight customers. Developing and managing key internal stakeholder relationships to enhance the customer experience. Contributing to the creation of service level agreements for service providers and business partners. Promoting a safe working environment for all staff and customers by adhering to safety practices and reporting any incidents. Managing a team that understands and applies all compliance standards, including participation in risk governance activities. Effectively maintaining the Business Continuity Plan/Business Impact Analysis to restore operational functionality during incidents. Maintaining Risk Profiles. Actively contributing to identifying and implementing process improvements that enhance business outcomes, including customer experience. Providing subject matter expertise as needed for various initiatives or projects related to relevant functions and processes. Ensuring accountability for the accuracy and effectiveness of process management documentation for all functional tasks within the team. Skills and experience: At least 4 years of experience in institutional banking, including a minimum of 2 years in a managerial position. Proven track record in team management and oversight of financial crime operations in institutional banking or a similar setting. Familiarity with financial crime typologies related to institutional banking products and services, such as trade finance, foreign exchange, and corporate lending facilities. In-depth knowledge of Corporate and Institutional Banking products and services. Strong understanding of financial crime regulations and compliance requirements. Comprehensive grasp of overall business processes, support systems, and tools. Ability to leverage business metrics to manage operations and enhance efficiency. Demonstrated expertise in building and managing relationships with internal stakeholders. For further information, please email your resume
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