Front Office Manager
Vor 3 Tagen
About the business The Ultimo Hotel is on the hunt for a Full Time Front Office Manager to join our leadership team.
You will be joining this stylish hotel, offering 88 unique, modern rooms, perfectly located in 37 Ultimo Road, Haymarket NSW - the midst of the inner city buzz.
About the role Be hands-on and loves spending most of their time in the operation leading our teams as you are customer obsessed.
Use your hospitality experience to help grow and direct our strategic visions.
Experienced in high level financial acumen, be experienced in hitting wage, COGS and revenue targets to maximize profitability.
Be highly organised with an attention to detail that is second to none.
Be motivating, inspiring and can groom a team of like-minded professionals to ensure our customers needs and expectations are met.
A natural born leader through strong culture and vision.
Be a "Daymaker" by making the day better for ourselves, our customers, our team, our company and our community.
Strive to be better than yesterday, every day
Be available to work a rotating roster including nights and weekends as required.
Skills & experience: A diploma or at least 3 years relevant experience as a Duty Manager or Front Office Manager in a Hotel environment Strong knowledge of Hotel operations a must.
OPERA PMS knowledge Able to lead a team with a hands on approach to problem solving Excellent communication skills Immaculate presentation and passionate customer service advocate Tasks and Responsibilities: Lead the front office team to deliver personalised and memorable guest experiences.
Oversee the check-in and check-out process, ensuring efficiency and attention to detail.
Handle VIP arrivals and ensure special touches (e.g., welcome gifts or personalised greetings).
Manage guest feedback, reviews, and complaints to maintain high satisfaction levels and uphold the hotel's reputation.
Anticipate guest needs, particularly for leisure travellers, by curating recommendations and services.
Supervise daily front desk activities, ensuring accuracy in room allocations and billing processes.
Oversee cash handling, credit card authorisations, and daily reconciliations.
Maintain a well-organised and visually appealing front desk area aligned with branding.
Recruit, train, and mentor front office staff to embody the hotel's identity.
Develop and conduct training programs on guest interaction, upselling techniques, and system usage.
Prepare staff rosters to ensure adequate coverage while controlling labour costs.
Promote teamwork and collaboration between the front office and other departments.
Monitor the upselling of rooms, packages, and leisure activities to boost profitability.
Ensure accuracy of reservations, including group bookings and special leisure packages.
Oversee daily reporting on occupancy, revenue, and forecasts.
Manage the Property Management System (PMS), ensuring data integrity and staff proficiency.
Troubleshoot front office-related technical issues and coordinate with IT for timely resolutions.
Leverage guest feedback systems and online reviews to track and enhance service quality.
Ensure all front office interactions reflect the hotel's atmosphere.
Maintain curated displays, brochures, or promotional materials aligned with the hotel's leisure-focused branding.
Collaborate with marketing to enhance the front office's boutique ambience.
Act as the first point of contact for escalated guest concerns and emergency situations.
Manage operational disruptions, such as overbookings or late arrivals, with tact and professionalism.
Conduct regular reviews of front desk safety procedures and guest incident reports.
Benefits & perks A competitive remuneration package from $74,000 + super per annum.
Incredible team member discounts from your first day on-the-job.
50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid?career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ's largest and most diverse experiences company.
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