Home Owner Enquiries Consultant
vor 2 Wochen
Select how often (in days) to receive an alert:
Home Owner Enquiries ConsultantDepartment: AR Contact Centre
Division: Australia Retail
Location: Melbourne
About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the RoleAs a Home Owner Enquiries Consultant in our Customer Contact Centre Team, you'll play a key role in helping to primarily support customers via inbound calls who are looking at obtaining either a new Home Loan, Credit Card or Personal loan with ANZ, and after determining eligibility, transfer them through to the relevant department for a more detailed conversation.
As customers choose alternative ways of connecting with their bank, this role requires the ability to use digital channels to connect with customers with acquisition needs.
What's critical to this role is the ability to have world-class acquisition conversations with your customers and to ensure that the conversation provides the customer with a compelling reason to join or remain with ANZ.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow.
Whatever your role at ANZ, you'll be building your future while helping to build ours.
Role Type: PermanentRole Location: 833 Collins Street, Docklands VIC 3008Work Hours: Full-time, 40hrs/week
What will your day look like?This role will be responsible for:
Triaging inbound calls regarding new Home Loan, Credit Card and Personal Loans to the relevant lending department.Asking relevant questions of customers to determine their lending need, eligibility, and then transferring the customer through to a lender for a more detailed conversation around their lending need.Providing a fantastic customer experience on every interaction, leaving a positive first impression of ANZ on our customers.Supporting customers with acquisition needs across both phone and digital channels, and supporting servicing customer needs when required.Making outbound calls to support different lead types, as well as transfers from other areas of CCC that require acquisition or servicing conversation.Reporting back to the business on the effectiveness of campaigns/journeys and customer behaviours trends, and insights you gain through conversations with customers.
This includes both campaign effectiveness and reasons customers may be looking to leave ANZ.What will you bring?To grow and be successful in the role, you will ideally bring the following:
Experience in triaging inbound calls regarding new Home Loan, Credit Card and Personal Loans to the relevant lending department.Ability to ask relevant questions of customers to determine their lending need, eligibility, and then transfer the customer through to a lender for a more detailed conversation around their lending need.Ability to provide a fantastic customer experience on every interaction, leaving a positive first impression of ANZ on our customers.Experience in supporting customers with acquisition needs across both phone and digital channels, and supporting servicing customer needs when required.Experience in making outbound calls to support different lead types, as well as transfers from other areas of CCC that require acquisition or servicing conversation.Ability to report back to the business on the effectiveness of campaigns/journeys and customer behaviours trends, and insights gained through conversations with customers.
This includes both campaign effectiveness and reasons customers may be looking to leave ANZ.You're not expected to have 100% of these skills.
At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact.
You'll feel it too.
Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things.
That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.
We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated.
That's because we're committed to building a workplace that reflects the diversity of the communities we serve.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit careers.
You can apply for this role by visiting ANZ Careers and searching for reference number 82338.
Job Posting End Date#J-18808-Ljbffr
-
Home Owner Enquiries Consultant
vor 2 Wochen
Melbourne, Österreich Australia And New Zealand Banking Group Limited VollzeitSelect how often (in days) to receive an alert:Home Owner Enquiries ConsultantDepartment: AR Contact CentreDivision: Australia RetailLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Home...
-
Home Owner Enquiries Consultant
Vor 5 Tagen
Melbourne, Österreich Australia And New Zealand Banking Group Limited VollzeitSelect how often (in days) to receive an alert:Home Owner Enquiries ConsultantDepartment: AR Contact CentreDivision: Australia RetailLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Home...
-
Melbourne, Österreich Tideri Jobbörse VollzeitSelect how often (in days) to receive an alert: Home Owner Enquiries Consultant Department: AR Contact Centre Division: Australia Retail Location: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the Role As a...
-
Lending Enquiries Consultant
vor 3 Wochen
Melbourne, Österreich Bank Australia Limited VollzeitJob Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good?Do you want to create positive impact for people and the planet?Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.We're growing fast as more people choose to align their banking...
-
New Home Consultant
vor 2 Monaten
Melbourne, Österreich Home Instead Woodland Hills VollzeitWhat's on offer? Located in Melbourne's West or North Western suburbs, you can expect to build integral relationships, provide consistent and excellent customer service to deliver the dream of home ownership.You will be provided with leads generated by company marketing strategies and will be expected to follow up on new enquiries to convert to new home sale...
-
New Home Consultant
vor 2 Monaten
Melbourne, Österreich Home Instead Woodland Hills VollzeitWhat's on offer?Located in Melbourne's West or North Western suburbs, you can expect to build integral relationships, provide consistent and excellent customer service to deliver the dream of home ownership.You will be provided with leads generated by company marketing strategies and will be expected to follow up on new enquiries to convert to new home sale...
-
Luxe Home Consultant
vor 1 Monat
Melbourne, Österreich Whitsunday Regional Council VollzeitHill Inlet, Whitehaven BeachTourism and Events Queensland Luxe Home Consultant (Whitsundays - Australia)Upwork - Whitsundays, QLDJOB DESCRIPTIONAs a Luxe Home Consultant, you will:Perform comprehensive on-site home evaluations, delivering detailed reportsMaintain our standards of luxury and qualityCultivate strong connections with HostsEnsure responsiveness...
-
Intake And Enquiries Coordinator
vor 1 Monat
Melbourne, Österreich CareChoice VollzeitExceptional benefits program, including access to your pay as you earn it!Permanent full time roleExcellent career progression opportunityAbout CareChoiceCareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered services provider. We deliver a wide range of services and provide complex support across the Disability sector in a range...
-
Intake And Enquiries Coordinator
vor 1 Monat
Melbourne, Österreich Carechoice VollzeitExceptional benefits program, including access to your pay as you earn it! Permanent full time role Excellent career progression opportunity About CareChoice CareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered services provider.We deliver a wide range of services and provide complex support across the Disability sector in a...
-
Intake And Enquiries Coordinator
vor 1 Monat
Melbourne, Österreich Carechoice VollzeitExceptional benefits program, including access to your pay as you earn it!Permanent full time role Excellent career progression opportunity About CareChoice CareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered services provider.We deliver a wide range of services and provide complex support across the Disability sector in a range...
-
Intake And Enquiries Coordinator
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitExceptional benefits program , including access to your pay as you earn it!Permanent full time role Excellent career progression opportunity About CareChoice CareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered services provider.We deliver a wide range of services and provide complex support across the Disability sector in a...
-
Home Loan Specialist
vor 4 Wochen
Melbourne, Österreich Aussie Home Loans VollzeitIn 1992, Aussie was born - taking on the big banks, bringing competition to the home lending industry, and revolutionising the Australian mortgage market forever.Today, we're the largest retail mortgage broking network in the country, and Australia's #1 brokerage - with 218 stores and more than 1000 brokers nationwide.When you join Aussie, you join a brand...
-
Home Care Worker
vor 2 Wochen
Melbourne, Österreich Accent Home Care VollzeitIndustry Competitive Hourly Rates (25% loading applies)Motor vehicle kilometre reimbursement paid higher than SCHADS awardCasual ShiftsA friendly and supportive management, culture & teamBe part of a vibrant teamNot for Profit Organisation - Salary Packaging Available$15,900 salary packaging per FBT year to significantly reduce your taxable incomeExcellent...
-
Casual Personal Care Workers
Vor 2 Tagen
Melbourne, Österreich Right At Home VollzeitCasual Personal Care Workers -OWN CAR REQUIREDRight at Home is Hiring Home Care Workers! Do you want a dynamic, flexible and rewarding career supporting others?Are you tired of being treated like a number and not being supported? Finally, a job that's RIGHT for you! Time to join a team that treats its workers like family! We at Right at Home Sydney Inner...
-
Sales Consultant Mazda
vor 3 Wochen
Melbourne, Österreich Buscojobs VollzeitSales Consultant Mazda Southport QLD Great company culture with amazing benefits on offerGuaranteed weekly base earnings plus healthy commissionsProvide exceptional customer service throughout the sales to delivery processWe are looking for an experienced Sales Consultant to join the team at Southport Mazda!What the role entails : Handling enquiries and...
-
Home Claims Consultant
vor 2 Wochen
Melbourne, Österreich Fuse Recruitment VollzeitWe're currently looking for customer-focused and dedicated Home Claims Consultants to join our client in the Insurance sector. In this role, you will be the first point of contact for customers and will ensure a positive experience for customers.This is a full-time role, with rotational shifts between the hours of 6am – 6pm. Shifts will be rostered Monday...
-
Glenvill Homes | Sales Consultant | Whittlesea
vor 1 Woche
Melbourne, Österreich Tideri Jobbörse VollzeitAdd expected salary to your profile for insights Hi, we're Mayde.We proudly help Melburnians achieve their home ownership dreams by designing and building beautiful places to live.Founded on a passion for creativity and collaboration, Mayde stands apart from the average home designers and builders next door.We are committed to quality, behave with integrity,...
-
New Homes Sales Consultant
vor 1 Monat
Melbourne, Österreich Austcorp Executive Recruitment Pty Ltd VollzeitThe Company:An award-winning and highly established custom home building company due to continued growth are looking to hire an experienced senior new home building sales consultant to join their growing sales team.Purpose of the role:The primary responsibility of the New Home Sales Consultant is to facilitate the sale of custom or collection range homes and...
-
Admissions Consultant
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitPart-timeApplications Close: Saturday, 2 November, 2024 The role12 month parental leave contract from December 2024 - 202522.8 hours per week (Tuesday, Wednesday, Friday 8.30-5.00pm)4 weeks leave per annumClosing Date: 2 November 2024We are seeking a qualified professional for the role of P-12 Admissions Consultant.The role focuses on the introduction and...
-
Sales And Partnerships Consultant
vor 2 Monaten
Melbourne, Österreich Belgravia Leisure VollzeitVIC, Bayswater Head Office Location VIC, Bayswater or South Melbourne Head Office Location Full time or 4 days a week, Hybrid role Occasional Interstate travel New creative role, to make your own.Belgravia is at the forefront of Sports, Leisure, Recreation, Tourism, Health and Fitness industries.Our core areas of business include recreational leisure...
